Summary
- Salary
- Competitive
- Job Family
- E-Commerce Key Accounts
- Location
- China - Shanghai Office
Key Responsibilities:
Conversion Workflow Optimization: Establish and optimize pre-sales SOPs across all channels to boost inquiry-to-order conversion rates through standardized scripts.
Team Training & Performance Management: Responsible for recruitment, scheduling, and vocational training; develop a scientific KPI framework focused on response speed, conversion rates, and customer satisfaction.
Product Knowledge Base Maintenance: Regularly update the brand’s product knowledge base and FAQ; refine selling points and objection-handling techniques to ensure the team reflects the brand’s professional tone.
Customer Insight & Feedback: Analyze recurring pre-sales inquiries and generate regular reports to provide actionable insights for product R&D, livestream content optimization, and marketing adjustments.
Agency Management: Manage external customer service providers (if applicable) by monitoring service quality, aligning goals, and conducting compliance audits.
Cross-functional Collaboration: Coordinate with cross functional teams to ensure a seamless experience during major promotions.
Data-Driven Growth: Monitor key conversion funnels via data dashboards to identify drop-off points; optimize efficiency through tools.
Skills / Experience Required:
Bachelor’s degree or above in Business Administration, Marketing, E-commerce, or a related field.
Minimum 3–5 years of experience in sales operations, pre-sales, customer service, or e-commerce sales support, with at least 1–2 years in a supervisory or team management skills.
Proven experience in pre-sales conversion management, inquiry-to-order optimization, or online sales support.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
