CRM Campaign Specialist

We are looking for logical, detail-oriented individuals interested in marketing technology to join the Global Customer Retention team as Campaign Specialists.

A key objective in the Customer function is to grow Customer Love. We do this by supporting owners throughout their entire ownership lifecycle. From the moment a customer registers their machine, we engage them with purpose. This includes onboarding, maintenance and cleaning tips and recommendations to enhance their experience with S&A. CRM is a primary channel to deliver these experiences.

Requirements

You do not need previous experience with Salesforce Marketing Cloud; training is provided. The ideal candidate is interested in working at the intersection of marketing and technology, enjoys solving problems, takes accuracy seriously and approaches tasks with a systematic and logical mindset.

This is an opportunity to build skills in a growing area of marketing. If you are interested in developing your expertise in marketing technology, we encourage you to apply.

Responsibilities

• Build and execute digital campaigns across email, SMS, mobile, and other channels using Salesforce Marketing Cloud.
• Assist in managing customer data and targeting to ensure campaigns are delivered to the right audiences
• Collaborate with Markets in localizing and setting up of campaign automations.
• Work with Product teams and IT to define and rollout new capabilities.
• Support reporting needs and campaign optimization with retention and analytics team members

What we are looking out for:

• Interest in digital marketing, data, and technology
• Logical thinker who enjoys problem-solving and pattern recognition
• Methodological in nature
• High attention to detail and accuracy
• Motivation to learn and improve
• Good communicator who can discuss ideas and issues clearly
• Comfortable working both independently and within a team

Desirable but Not Required

• Any experience with CRM platforms or marketing automation tools
• Familiarity with SQL, HTML, or scripting languages.
• Experience creating guides, instructions, or support material

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.