Global Retail Operations Manager

Dyson is on a mission to optimize our global retail network and deliver a world-class omni-channel experience to every shopper at every touchpoint across their path to purchase journey. Our role is to excite customers and bring them to our retail spaces, after which we can showcase the Dyson technology in a retail setting that delights and encourages them to get hands on with our products. In physical retail we have more than 400 doors worldwide.
With an estate of this size that continues to grow, operational efficiency and excellence is paramount, not only to our customer and staff experience, but to our long-term profitability.

The Global Retail Operations Manager will support the Global Retail Director as the lead contact for each market on optimising the stores’ operations. The successful candidate will work with cross-functional stakeholders including IT, Security, Procurement, Logistics, Estates and H&S and directly with our markets.

Roles and Responsibilities:

• Work with the Global Retail Director to ensure that Retail Operations are executed in line with Dyson’s overarching vision.
• Drive operations excellence and compliance across markets. Focus areas include risk management, physical security, cash controls & banking, H&S, inventory management, audit readiness, IT infrastructure.
• Cascade top-down operational best practice into markets, ensuring market applicability and relevance; at the same time champion the voices of the markets.
• Create, define and refine operational processes for the markets; build and streamline the library of guidelines, programs and available SOPs for each market.
• Promote a process driven culture aiming to make all stores compliant with standards like PCI DSS and conduct internal audits, business continuity plans and H&S risk assessments. Work on systems to monitor and track the highest of retail standards in the Dyson stores.
• Orchestrate with stakeholders to build an overview of all in-store supports to markets and support the markets with the rollout of new store collateral and tools.
• Partner with cross-functional teams to design the omni-channel experience of the future, putting end-consumers at its core.
• Implement services that optimise the shopper experience, engagement and conversion e.g. next day delivery, collection from store, virtual queuing.
• Be the first line of support: this includes training of store teams on operational procedures, compliance mechanisms and the roll out of new store services but also assistance on store hardware, H&S and other business critical functions.

Skills, Knowledge & Experience:

• +8 years store operations or store management experience in for a similarly dynamic, international and complex organization.
• Strong understanding of IT systems & payment processes.
• Comprehensive understanding of premium retail experience and evolving shopper expectations.
• Demonstrable experience implementing large scale change / transformational projects.
• Experience communicating across boundaries and working in a matrix organisation.
• Excellent communicator with clinical written and verbal presentation skills. Digitally savvy.

Attributes:
At Dyson, we solve problems others ignore, so expectations are high and the pace is demanding. You’ll be immersed in live projects from day one, bringing curiosity, a willingness to learn and a hands-on mindset to real business challenges. Technical expertise matters, but you’ll also need to:

• Be passionate about retail; champion the shopper mindset.
• Comfortable working in ambiguity, taking the initiative and being proactive.
• Highly collaborative; a strong listener with an ability to listen to many different inputs and translate them into appropriate solutions.
• Able to breakdown complex, technical subject matter into digestible, bite-size chunks for non-experts.
• Curious, with a passion for problem solving. Not afraid to challenge convention, questioning previously accepted ways of working.
• Detailed and diligent; an analytical mindset that leaves no stone unturned. Logical with a pragmatic approach.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.