Global Spares & Accessories Manager

About the Role

We’re looking for a Global Spares & Accessories Portfolio Manager to own the performance, availability, and lifecycle of Dyson’s spares portfolio across key clusters, with accessories as a supporting category.

This role is the critical link between global forecasting outputs and in-market execution, ensuring that spare parts-core to aftersales experience—are always available when and where customers need them.

You will translate forecasting insights into clear portfolio actions, actively managing availability, lifecycle, and complexity to deliver best-in-class service outcomes.

Your objectiveis to maximise spares availability, minimise customer downtime, and optimise portfolio efficiency, ensuring a seamless ownership experience for Dyson customers.

Key Responsibilities

Own Key Cluster Spares Portfolio Performance

• Own end-to-end performance of the spares portfolio and accessories across key clusters
• Drive lifecycle management of spares—from introduction to phase-out—aligned with product lifecycle and installed base evolution
• Translate forecasting outputs into clear, actionable spares priorities and decisions
• Lead portfolio optimisation, including rationalisation and prioritisation based on demand criticality

Drive Spares Availability & Service Outcomes

• Own availability and service level performance for spare parts across all channels
• Ensure critical spares are always available to minimise customer downtime and service disruption
• Convert forecast signals into strong availability outcomes, proactively managing supply risks
• Balance service level targets with working capital, obsolescence risk, and operational constraints

Act as the Voice of the Market (Key Clusters)

• Translate cluster-specific demand drivers (fail rates, service trends, installed base behaviour, seasonality) into structured inputs
• Provide real-world validation and challenge to forecasting outputs, ensuring spares demand reflects true usage patterns
• Feed high-quality demand signals into the Forecasting Analytics team
• Ensure global models reflect service reality and customer repair behaviour

Optimise Spares Portfolio Structure

• Simplify and optimise the spares portfolio by reducing duplication and managing substitutions
• Own compatibility, interchangeability, and repair logic across clusters
• Ensure the right balance between range breadth, part criticality, and operational efficiency
• Manage complexity to improve serviceability while maintaining high availability

Ensure Data & Listing Excellence (Spares)

• Own data quality and integrity across all spares listings, including compatibility, attributes, and technical accuracy
• Ensure spares are correctly identified, searchable, and easily selectable by customers and service teams
• Support a seamless repair journey through clear and accurate product information

Cross-functional Leadership

• Partner closely with Forecasting Analytics, Supply Chain, Engineering, and Service teams
• Ensure alignment between forecast outputs, repair demand, and availability execution
• Influence engineering and service decisions that impact part demand and serviceability
• Align cluster execution with global frameworks while reflecting local service realities

About You

• Strong experience in spares, aftersales, service operations, or portfolio/category management
• Deep understanding of spares demand drivers (fail rates, installed base, repair cycles)
• Commercially aware with strong focus on customer service outcomes and availability
• Proven ability to translate data into decisions and execution
• Comfortable operating in complex, fast-moving environments

Mindset & Approach

• Customer-first mindset, with strong focus on minimising downtime and enabling repair
• High ownership of availability and service outcomes
• Structured and analytical, but highly pragmatic and action-oriented
• Comfortable making decisions with imperfect data
• Strong collaborator and influencer across global and cluster teams

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.