Quality Manager

About Us

At Dyson, we engineer solutions to problems others ignore. We redesign entire categories, creating products that perform, look, and work differently.

About the Role

As the Quality Manager, you’ll be Dyson’s early warning system for product reliability in Korea. You’ll analyse data on product failures, repairs, and customer feedback to spot patterns, prevent repeat issues, and keep customer satisfaction high. Your work will also support teams in Australia & New Zealand (ANZ) and Southeast Asia (SEA).

Main responsibilities include but not limited to:-

• Review weekly data on part usage, repairs, and returns to pinpoint issues

• Analyse call centre and service data; use Pareto analysis to flag and prioritise the most common failure modes

• Investigate market concerns about product or service quality and escalate as needed

• Work with design and engineering teams to recommend and realise reliability improvements

• Arrange collection and analysis of failed samples; share findings and drive resolution

• Track online customer reviews to uncover design strengths and weaknesses, sharing insights with global teams

• Collaborate with the Data team to improve reliability reporting tools (e.g. Tableau)

• Audit new products before release to catch potential issues early

• Join launch readiness reviews with customer service teams, ensuring smooth launches

• Monitor customer feedback in the early launch phase, quickly identify problems, and collaborate on corrective actions

• Keep market and leadership teams informed about reliability trends and escalations

• Support aftersales, sales, and marketing to align initiatives with customer needs

• Act as the go-to reliability expert for Korea, sharing regional knowledge with global RDD teams

• Track Cost of Quality and develop strategies to reduce costly exchanges and improve service compliance

• Represent the Market Quality team on cross-functional aftersales projects

About You

To be successful in this role, you will be a strong communicator who is able to influence teams and explain technical details simply, in English and Korean. You will be a strong organiser, able to juggle multiple tasks and priorities and comfortable switching between hands on tasks and big picture planning.

Previous skills & experience:-

• Degree in Engineering or related field

• 5-7 years’ experience in Engineering, Quality Assurance, Testing, Compliance, or Customer Service for technical products

• Experience with domestic electrical appliances is a strong advantage

• Solid understanding of mechanical engineering, plus basic knowledge of electrical and electronic systems

• Experience using advanced statistical tools

• Proficiency in Microsoft Excel is essential

• Proficiency in English & Korean

At Dyson, you have the freedom to challenge the norm and make a real impact. If you thrive on solving tricky problems, enjoy digging into the details, and want to improve products customers use every day—this role is for you.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.