Refurb Operative

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people. 

About the Role

The Refurb Operative is responsible for processing returned products through the refurbishment operation, ensuring products are restored to required safety, quality, and cosmetic standards. The role involves inspecting, repairing, testing, grading, and packing products while maintaining compliance with operational procedures, quality requirements, and health and safety standards.

Working pattern is 07:15 – 17:30, 4 days on, 4 days off, including weekends and Bank holidays. 

Key Responsibilities

Product Inspection & Refurbishment

• Carry out visual, cosmetic, and functional inspections of returned products.
• Perform electrical safety checks and function testing where required.
• Identify defects and replace damaged, worn, or missing components.
• Refurbish products in accordance with approved work instructions and quality standards.
• Escalate any products unsuitable for refurbishment through the approved scrap process.

Testing & Quality Assurance

• Complete product testing using approved equipment and procedures.
• Accurately record test results and refurbishment outcomes.
• Ensure refurbished products meet performance, safety, and cosmetic standards.
• Support quality audits and investigations into defects or non-conformance.

Production Operations

• Follow refurbishment processes and standard operating procedures.
• Achieve daily productivity and quality targets.
• Support activities across multiple refurbishment workstations as required.
• Maintain accurate records and complete relevant system transactions.
• Assist with packing, labelling, palletising, and preparing products for dispatch.

Health, Safety & Compliance

• Adhere to all health and safety policies and safe working practices.
• Use tools, equipment, and testing devices correctly and safely.
• Maintain a clean and organised work area using 5S principles.
• Report hazards, near misses, and safety concerns promptly.

Continuous Improvement

• Contribute ideas to improve quality, efficiency, and workplace organisation.
• Support training activities and development of standardised working methods.
• Demonstrate flexibility by supporting different operational areas based on business needs.

About You

Essential

• Previous experience in a manufacturing, warehouse, assembly, repair, or refurbishment environment.
• Good attention to detail and commitment to quality.
• Ability to follow documented processes and work instructions.
• Basic IT skills and experience recording information accurately.
• Strong teamwork and communication skills.
• Ability to work to productivity and quality targets.

Desirable

• Experience undertaking product testing or quality inspections.
• Knowledge of electrical or mechanical products.
• Experience using SAP or other warehouse/manufacturing systems.
• Understanding of continuous improvement or lean manufacturing principles.

Behaviours

• Safety focused.
• Quality driven.
• Reliable and accountable.
• Positive and collaborative team player.
• Adaptable and willing to learn new skills.
• Customer focused with pride in delivering high-quality products.

Success Measures

• Achievement of daily output targets.
• Compliance with quality and safety standards.
• Low defect and rework rates.
• Accurate completion of process and system records.
• Positive contribution to team performance and continuous improvement initiatives.

Benefits 

Financial 

• Performance-related bonus scheme 

• Competitive pension scheme 

• Life assurance 

• Discounts on Dyson machines and retail purchases 

Lifestyle 

• Generous holiday allowance of 27 days (plus bank holidays) 

• Free on-site lunches, fruit, and hot drinks 

• Electric vehicle salary sacrifice scheme 

• Option to purchase additional holiday days 

Health 

• Private medical insurance 

• Employee assistance programme 

• Digital GP services 

• Prescription service 

• Fertility treatment support 

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.