Senior Manager - Commercial Refurb

About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional

About the role

As Senior Manager of Commercial Refurb, you’ll help shape and deliver Dyson’s Sustainable Sales channel strategy. You’ll translate regional priorities into local action, working closely with cross-functional teams and local markets to build a profitable, sustainable channel portfolio. Your focus: contribute to Dyson’s goals on sustainability and growth—making a real impact as you help drive our next phase.

Key Responsibilities

• Channel Strategy & Execution
  Support new Sustainable Sales channel projects—help build business cases, set up commercial frameworks, and contribute to operational design. Assist with mapping sales networks and setting standards for store design and customer experience.

• Regional Collaboration
  Partner with Supply Chain, Finance, Commercial, and Communications to launch and optimize plans in each market. Act as a main liaison, providing feedback and coordinating between teams.

• Market Support & Partnership
  Maintain relationships with local market teams. Guide them in adapting strategies and evolving their channel portfolio, factoring in local culture and commercial needs.

• Insight & Analysis
  Conduct market and competitor analysis, review business models, and track financial drivers. Use analytical frameworks to inform strategy, collaborating with senior leaders and commercial planning teams.

• Performance Monitoring
  Define and track key performance indicators. Share insights and best practices to improve channel performance across regions.

• Business Case Support
  Help prepare business cases for new projects and initiatives. Ensure proposals are well-aligned, thorough, and ready for discussion at approval forums.

• Post-Launch Review
  Work with stakeholders to monitor projects after launch. Support continuous improvement and measure business impact.

About You

• Commercial experience, ideally with refurbished or sustainable products, in multi-market settings.

• Strategic mindset: skilled at analysing markets, spotting opportunities, and shaping action plans.

• Collaborative: experienced in working across divisions and geographies, with strong cultural awareness and adaptability.

• Analytical and results-focused: adept at managing KPIs, generating insights, and driving improvements.

• Clear communicator: able to make strategy easy to understand and gain support from different teams.

Reward

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.

Working policy

Our campus culture is built on connection—collaboration in person, shared creativity, and hands-on learning. That’s why we don’t offer a regular hybrid arrangement. Working side by side powers our best ideas, fuels belonging, and keeps us pushing boundaries together.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.