Summary
- Salary
- Competitive
- Job Family
- Customer Care Enablement
- Location
- Malaysia - Global Development Campus, Johor Bahru
About us
The Service Engineering Change Specialist is responsible for managing the service impact of engineering changes throughout the product lifecycle, ensuring that product modifications are accurately reflected across service documentation, spare parts structures, repair methodologies, and service readiness processes.
About the role
Working closely with Product Engineering, Manufacturing, Quality, Supply Chain, Service Operations, and Aftersales teams, this role acts as the bridge between product change management and downstream service execution. The position ensures that engineering changes are assessed, communicated, implemented, and governed effectively so that repair networks, service centres, and markets remain fully aligned with the latest product configurations.
The role plays a critical part in maintaining service continuity, minimising field disruption, and improving customer experience by ensuring engineering changes are translated into accurate service solutions, technical documentation, and service parts readiness.
Key Responsibilities
Engineering Change Management
Own the service impact assessment for Engineering Change Requests (ECRs), Engineering Change Orders (ECOs), Change Requests (CRs), and Deviation Requests (DRs).
Evaluate product changes to determine implications for repairability, service procedures, diagnostics, tooling, and spare parts.
Coordinate service readiness activities associated with engineering changes from approval through implementation.
Track engineering changes throughout the lifecycle and ensure service deliverables are completed on schedule.
Maintain visibility of change status, implementation risks, and service dependencies.
Service Parts & Configuration Management
Assess service parts requirements arising from product changes.
Ensure Master Parts Lists (MPLs), service BOMs, and service assemblies are updated accurately.
Validate service part supersession, interchangeability, and obsolescence requirements.
Work with Supply Chain and Service Parts teams to ensure readiness of replacement parts and assemblies.
Service Documentation & Technical Readiness
Coordinate updates to service manuals, repair procedures, technical bulletins, troubleshooting guides, and service communications.
Ensure engineering changes are captured within service knowledge systems and technical documentation.
Support market launches of engineering changes and new configurations.
Ensure field repair processes remain accurate and compliant following product modifications.
Cross-Functional Change Coordination
Serve as the primary service representative within engineering change forums and governance reviews.
Collaborate with:
Product Development Engineering
Manufacturing Engineering
Quality & Reliability
Supply Chain
Procurement
Service Operations
Refurbishment Engineering
Customer Care teams
Facilitate alignment between engineering change timelines and service readiness activities.
Governance, Reporting & Risk Management
Maintain engineering change trackers, dashboards, and implementation metrics.
Monitor change implementation progress and escalate risks where appropriate.
Ensure traceability of service-related decisions and approvals.
Support audits and governance reviews through accurate documentation and reporting.
Continuous Improvement & Digitalisation
Identify opportunities to improve engineering change workflows, automation, and data quality.
Drive adoption of PLM, ERP, and service management tools.
Improve visibility and reporting of engineering change impacts through dashboards and analytics.
Support standardisation of global change management processes across product categories and regions.
About you
Degree or equivalent experience in Mechanical Engineering, Manufacturing Engineering, Electrical Engineering, Product Engineering, or a related discipline.
Experience in product change management, engineering operations, service engineering, aftersales, manufacturing engineering, or product lifecycle management.
Experience supporting engineering changes within a consumer products, manufacturing, electronics, or engineering environment.
Strong understanding of product structures, BOMs, MPLs, configurations, and revision control.
Experience working with cross-functional stakeholders throughout the product lifecycle.
Familiarity with NPI, sustaining engineering, and post-SOP product support activities.
Technical Skills
Understanding of engineering change control processes (ECR/ECO/CR/DR).
Working knowledge of PLM systems (e.g., Teamcenter), ERP systems, and document management tools.
Strong analytical and data management capabilities.
Proficiency in Excel and reporting tools; Power BI experience advantageous.
Benefits
Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-AK
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
