Summary
- Salary
- Competitive
- Job Family
- Customer Care Enablement
- Location
- Malaysia - Global Development Campus, Johor Bahru
About us
The Global Manufacturing and Beauty Operations team delivers manufacturing technology and solutions for the mass production of Dyson’s innovative product technology through partnership with our design, quality and commercial organisations, as well as with our suppliers and contract manufacturers. Our operations team continuously drives reductions in our supply costs, and improvements in our quality and delivery performance ensuring our products are delivered on time to our customers with the highest standards.
About the role
To assist Market Delivery Manager reviewing Change Requests, analysing any impact for Customer Service. To evaluate Technical Service Bulletin requests from global teams and post launch End of Supply/Retirement process.
Key Responsibilities:
Track and Analyze Change Requests (CPM/NPD changes) weekly agendas.
Review Post Launch changes and implementation into Markets (Quality fixes to prevent exchanges).
Work with Supply chain and Customer function on End of Life and End of Supply requests.
Stakeholder & Interactions:
Engineering
Commercial
Refurb
Service Design
Quality
Operations
SKU Team
Customer Service teams
Supply Chain
Typical Weekly Activities:
Track and Analyze Change Requests
Update Comms tracker and prioritise what to release when
Liaise with Supply Chain on End of Supply requests
Generate Process mapping for the Team
Success Measures:
Effective prioritisation of workload
Strong collaboration with cross-functional teams
Delivery of accurate work within required time frames
About you
Ability to work independently and collaboratively
Strong workload prioritization.
Strong problem solving skills in order to adapt to changes
Excellent communication skills with colleagues in different countries.
Ability to manage shifting priorities.
Systems knowledge - Product and Product Change knowledge and or Teamcenter knowledge.
Benefits
Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-AK
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
