Spares Forecasting Manager

About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.

About the role

We're searching for a Spares Forecasting Manager ready to drive our forecasting evolution—from manual practices to a data-led, parameter-tuned future. You'll oversee the development and adaptation of advanced forecasting models, ensuring they're globally aligned and locally agile. The outcome? Customers delighted by finding the right spare, exactly where and when they need it. 

Key Responsibilities 

• Lead Spares Demand Forecasting 
  Transition the forecasting function from manual methods to a robust, data-driven process using best-in-class analytics and technology. 

• Own and Optimise Data Models 
  Oversee statistical and machine-learning models; adjust parameters in response to shifting demand signals, new product introductions, and business priorities. Ensure continuous improvement and scalability. 

• Global Implementation 
  Standardise and deploy forecasting models and practices across regions. Enable local teams to tune parameters within a central framework to maximise both accuracy and responsiveness. 

• Achieve Forecast Accuracy 
  Set and track KPIs for forecast accuracy. Rapidly analyse deviations—correct root causes, update models, and communicate learnings. 

• Cross-functional Collaboration 
  Engage with IT, supply chain, commercial, and regional service teams to ensure data availability, model alignment, and process adoption. 

• Delight the Customer 
  Ensure parts are forecasted and positioned so that customers receive the right spare, at the right time, in the right place—every time. 

About You 

• Experience managing demand forecasting, planning, or analytics in a global business. 

• Strong grasp of forecasting & data tools. 

• Track record of shifting functions from manual to automated/data-driven. 

• Technical literacy: comfortable shaping, tuning, and explaining statistical or machine-learning models. 

• Analytical, process-driven, collaborative, and focused on measurable results—especially forecast accuracy. 

• Obsessive about customer satisfaction and continuous improvement. 

Benefits

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
 
Working policy

At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.

Why Dyson? 

Take ownership of a global forecasting function pivotal to customer happiness, supply efficiency, and operational excellence. Shape strategy and tools that set global standards in service. 

#LI-RK2

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.