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E-commerce Account Manager


Retail Operations
Gurgaon - India

About us

Dyson has made a major strategic expansion into Asia and is now establishing operations in India with the Dyson India launch slated for January 2018.  At the heart of the Dyson India launch plan is the decision to create a strong founding team based out of Gurgaon – where this role will be based. This team will develop the plans to grow the organization and build the business. This is an exciting & unique opportunity to be a part of the team that will be instrumental in creating the Dyson India business.

About the role

Understanding and driving Direct E-commerce business model

•      Understand the operations for a 3rd  Party Online (3PO) business model

•      Assist in streamlining operations and coordinate internally as well as externally to support business continuity

•      Work closely with support functions to drive regular business and manage operations with support of external partners – inventory management / logistics & Supply chain & marketing  plans


Assist to support the In-Direct e-commerce business model

•      Work closely with e-commerce players which are working on indirect model to manage inventory across the product range

•      Plan and co-ordinate with internal supply chain teams to streamline purchase orders and stock management to ensure 100% fill rate and order fulfilment

•      Streamline processes and co-ordinate with external partners to ensure timely deliveries and stock management

•      Close marketing plans with 3PO partners and drive analytics around the efficacy of these marketing plans and budgets

Data Analytics and Operations

•      Campaign management with external e-commerce partners for managing & tracking campaigns and their performance

•      Keep track of the spends across e-commerce channels and data analytics around spends

•      Regular Inventory management across all channels and products range to ensure selection availability – Manage Days of Inventory

•      Sale days planning for inventory and marketing and ensure delivery of assets on time for the campaigns

•      Internal coordination and alignment with marketing, supply chain and finance for business continuity and growth

About you


•      Driven by a strong desire to win and ‘making things happen’

•      Entrepreneurial, be unafraid to try new things, able to deal with ambiguity, and willing to take risks

•      Extremely strong with EXECUTION and ability to OWN + DRIVE (with cross-functional stakeholders) - Detail oriented, plan and materials produced must be meticulously executed;

•      Strong ability in project management, prioritize while multitasking a number of high-priority assignments, excellent at cross functional schedule management and strong follow-through;

•      Problem solving, must be able to critically and actively analyse situations, spot issues, and present viable solutions (can-do attitude is a MUST);

•      Intelligent, independent thinker, strong aptitude in analytical thinking, rational, and prompt; strong with data analysis, MS Excel & MS PowerPoint

•      Team player, flexible, patient, and able to work cross-functionally, managing and getting things done with both internal and external stakeholders.


•      MBA

•      3-5 years’ experience in a sales & operations role in Consumer durables, Electronics, Mobiles etc is preferred

•      Experience of working with brands and multiple stakeholders

•      Strong analytical and excel skills

•      Experience in e-commerce may be preferred but not mandatory


Dyson monitors the market to ensure competitive salaries, bonuses and pension contributions. Beyond that, you’ll enjoy generous leave, a allowances and medical care and insurance. But financial benefits are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realising ambition.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.