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Adoption Specialist

Summary

Salary
Competitive
Team
Information Technology
Location
Johor Bahru - Malaysia

About us

The End User Services Team in which this role is aligned exist to:

  • Deliver world class Service Desk and End User Computing Services to Dyson’s global employees (circa 18,000 users)
  • Ensure ITIL aligned governance and standards are adhered to across all aspects of IT globally
  • Drive continual improvement into the end user services space in light with Dyson’s growth
  • Establish and maintain strong relationships with the business, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues.

About the role

Reporting to the Collaboration Architect, you will play a key role in ensuring our collaboration technologies are supported and adopted. You will be responsible for:

  • Evangelising collaboration technologies
    • Provide expertise and guidance on the potential use of collaboration technologies within the business
    • Communicating and guide users to adopt best practices for use of all approved collaboration technologies
    • Designing and deliver training in multiple forms (self-assistance documentation, video training, in-person training, knowledge articles, etc) for all employees in your assigned area on collaboration technologies
    • Managing multiple projects through to completion simultaneously with minimal guidance
    • Establish and maintain good working relationships with internal customers, partners and team members
    • Providing outstanding customer experiences to internal customers at all touchpoints
  • Solution Design and Development
    • Advising internal customers on solution design best practices and server as the go-to-person for collaboration technologies
    • Serving as the initial point of contact for all solution requests from your assigned area.
      • Gather and help define requirements
      • Determine whether the requested solution would be best suited as a front-end configuration or needs to be escalated to a formal customisation project
      • Work with the internal customer to explore the use of out of the box technologies to solve their business needs
      • Ensure complex solution requests are initiated into the project pipeline and serve as SME through the life of the project
    • Designing and building simple solutions to solve business needs using out of the box capabilities
  • Service and Support
    • Becoming the go-to-person for internal customer questions, inquiries and challenges
    • Determining when an issue should be escalated through incident response teams
    • Serving as the liaison between the business and IT issues resolution teams as needed to ensure issues are resolved

About you

You must be an effective communicator and who has the ability to conceptualise, plan, document and communicate effectively. You will possess positive energy and passion for collaboration technologies, develop value added service definitions and help lead change.

Essential:

  • Expertise and experience in communication, workflow and collaboration tools and Enterprise social networking tools
  • Strong knowledge of the best available tools, software, applications and systems that support collaboration technologies
  • Excellent knowledge of SharePoint 2013 and Office 365
  • An understanding of common SharePoint and Office 365 development practices and languages

Desirable:

  • Excellent analytical and communication skills with intense drive to learn and adopt
  • Working knowledge of Software Development Lifecycle and Agile project management
  • ITIL service management awareness or certification
  • Advanced communication (verbal and written) and customer service skills
  • Ability to work effectively with minimal supervision
  • Future focused approach to collaboration technology and a passion for discovering new ways of working

Benefits

Dyson Malaysia monitors the market to ensure competitive salaries, bonuses and pension contributions. Beyond that, you’ll enjoy generous leave, a transport allowance and medical care and insurance. But financial benefits are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.