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Refurbishment Operations Manager


Starting salary will be based on experience and credentials
Supply Chain and Logistics
Chicago - USA


The Aftermarket Operations Manager will manage the day to day operations of Dyson’s third party refurbishment facility making sure they are hitting our agreed upon KPI’s around receiving, production and fulfillment. In addition, this role will work across the organization on projects that improve Dyson operations, lead and support department projects with vendors, regional partners and assist with the management of the post-sales channel. This position will report to the Sr. Director of Post-Sales Strategy & Operations. 


Create and streamline returns, refurb operations and forecasting reporting
  • Work with Retail Sales and Dyson Direct Sales teams on forecasting, tracking of KPIs and managing the channel in order to execute sales strategy and hit budget
  • Manage day-to-day refurb operations including production, inventory management and channel escalations
  • Mange/support post-sales strategic projects as needed
  • Ensure compliance with customer logistical requirements
  • Monitor, document, and communicate any changes to retailer routing guides
  • Monitor and report Dyson’s performance against retailer KPIs, including investigation of variances
  • Work cross-functionally with Dyson internal teams to determine the scope, timing and requirements of a project
  • Recap status of all current and upcoming projects to third party supplier and Dyson’s internal management
  • Audit third party supplier reports for validity and reasonableness; identify potential problems and proactively formulate solutions
Key Outputs
  • Work with internal and external customers to ensure optimal aftermarket operations by establishing a proactive problem solving process
  • Use decision-making skills to manage a complex, rapidly changing operation
  • Management of exceptions and order prioritization
  • Effective shipment follow-up and expediting
  • Implementation of cost effective solutions which maintain service levels
  • Create an environment of continuous improvement by measuring performance of supplier
Functional Competencies
  • Supply Chain Management
  • Refurbishment Operations
  • Knowledge Related to Relevant IT Tools
  • Process Handling
  • Logistics Understanding
  • Vendor / Supplier Management
  • Capacity Planning and Management
  • Ability to work both as an individual and in a team environment to resolve issues
  • Must be well organized, detail oriented, and multi-task
  • System design and development
  • User testing for systems


  • Bachelor’s Degree required
  • 5-7 years’ experience in refurbishment operations, aftermarket operations, supply chain or related field
  • Advanced knowledge of MS Excel including the ability to create pivot tables and macros
  • SAP knowledge is a plus
  • Proficiency in Microsoft Office including Word and PowerPoint
  • Detail oriented, inquisitive mind-set with the ability to multi-task
  • Ability to operate in a high pressure, fast paced environment with time sensitive deadlines
  • Ability to provide a high level of service to customers under all market conditions while maintaining costs at a reasonable level – balancing service and cost


Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.