- As per standards
- Retail Sales
- Mumbai, India
Dyson has opened its first retail stores in India in premium locations in metro cities. Each store or “demo” as we refer to it in Dyson, is an experiential and interactive space with a calendar of frequent events to drive traffic and keep the store fresh and exciting.
You know how to keep a space exciting and engaging. You will manage and drive an event calendar that will bring to life the Dyson experience and will engage, interest and involve consumers.
You also know how to sell. That starts with defining attractive product and promotional offers. And it ends with your ability to turn a curious customer into a Dyson owner. Your love for technology and design means you will know each Dyson product inside and out and will be the first to learn, share, and inspire your team members about new initiatives. You are an enthusiastic champion for the brand inside and outside Dyson.
As part of Dyson management, you will work closely with the marketing, PR, digital, sales and finance teams and the executive to develop a frequent calendar of events and promotions
As a good people manager, you know how to build, train and lead a strong team. Behind the scenes, you oversee operations such as inventory and visual merchandising.
Jointly with management you will define and monitor key metrics that define success, from traffic generated to demos delivered to units sold to customer feedback. You will report results and recommend relevant actions to management. This is our first store – so we need to learn all the time.
You are flexible, your work hours will be based on business needs. You have a high degree of integrity.
Key Qualifications and Competencies
Ø At least 7-9 years of experience in a customer-facing sales setting. Cross industry experience is welcome
Ø Understands operations, managing work rosters, stock management, security and all day to day requirements of running a store
Ø Proven ability to drive amazing customer experiences – and results – directly and through a strong team
Ø Experience in identifying trends, reporting results, drawing relevant conclusions and recommending action to management
Ø Experience in building, developing and leading a team
Ø Diplomacy, countenance and the ability to adapt to challenges while remaining calm. Ability to consistently deliver great customer experiences – no matter what the situation
Ø Must be a strong project manager who is proactive, highly organized, excellent at multi-tasking, comfortable under pressure.
Ø Able to work effectively as a team member and across multiple teams
Ø Experience in developing, planning and executing events/drive interest and footfall
Ø Experience in developing promotional programs that drive sales, either direct or through partners.
Ø Strong communication skills in English both verbally and in written form