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Assistant Store Manager

Summary

Salary
Starting salary will be based on experience and credentials
Team
Retail Operations
Location
Santa Clara, CA, USA

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with additional offices located in Aurora, Illinois and Ann Arbor, Michigan. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.
At Dyson, we sell by demonstrating.  Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out, and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.

About the role

  • Support Expert and Stylist on-boarding, launches, and on-going learning by establishing strategy for execution of training materials
  • Create a culture of consistent feedback through in-the-moment coaching, performance conversations, and follow up
  • Invest in team development by identifying and addressing opportunities for growth
  • Support daily operations and customer experience through scheduling and payroll controls
  • Develop strategy from business analytics to achieve sales and experience expectations
  • Support customer experience and sales by accurately managing inventory and supply levels
  • Ensure compliance of all operating policies and procedures
  • Implement strategy for upholding Dyson visual standards
  • Ensure customer satisfaction throughout the Dyson experience, leveraging available data to measure performance and affect change
  • Drive in-store engagement by scheduling and building team mastery of Expert Workshops
  • Build Dyson reputation through flawless execution of community events


About you

  • Flexible schedule with the ability to work weekends, some weekdays, holidays and as business dictates.
  • Minimum of 5 years of experience in a customer-facing, retail setting required
  • 2+ years of retail management experience required
  • Bachelor’s Degree or equivalent experience is preferred
  • Experience in leading sales and operations in a retail store required
  • P & L strongly preferred
  • Experience working with or in a premium or luxury brand strongly preferred
  • Ability to understand the Dyson brand and uphold its integrity
  • Ability to motivate, inspire, drive results, and lead a growing team in an ever-changing business environment
  • Excellent written and verbal communication skills with all audiences and levels of leadership
  • Strong organizational skills and ability to multi task
  • Ability to lift, push or pull up to 30lbs
  • Bi-lingual language proficiency is a plus


Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:
  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts

Health benefits:
  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer. #LI-DYSON 

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.