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Assistant Training Manager, HKTW


Retail Sales
Hong Kong - Hong Kong

About us

Reporting to the Training Manager based in Hong Kong, the Assistant Training Manager role is responsible for the coordination and execution of sales training initiatives for our field sales teams through direct and training the trainer sessions. The role is responsible for the Hong Kong and Taiwan markets.

About the role

Reporting to the Training Manager in Hong Kong, the role focus on the delivery of Dyson product knowledge, selling and customer service techniques and various internal/external training programs mainly through:
  • Support the Training Manager in a full training cycle from analyzing to evaluating the training programs effectiveness and execution of all field, retail, independent channel, and internal training initiatives
  • Organize and lead the delivery of all store motivational training to drive sales volume and brand image in Hong Kong and Taiwan. Duties include (but not limited to) booking venues, training material creation/local adaptation, samples and support coverage of local market training sessions, training roadshows and national retailer summit events
  • Streamline processes and improve Product Specialist capabilities through consumer interaction activities
  • Deliver new hire induction, sales skills training and infield skills coaching support regularly 
  • Modeling the Dyson Difference through excellent demonstration and the Dyson Experience approach to selling
  • Apply knowledge from the Global Demonstration Team and Dyson Engineers for the explanation and positioning of all core technology and new product launches
  • Coordinate new product knowledge and sales skills training programs with Territory Sales Managers, Dyson Store and Field Demonstration Representatives
  • Work closely with Marketing teams for new product launches including the support of marketing events and to best understand competitive technology and appropriate responses
  • Lead the development and implementation of Mystery Shopping activities to ensure consistency in standards
  • Effectively communicate through live (or recorded) presentations, in-class learning, online webinars, corporate events, and regional conferences
  • Conduct post-training evaluation: Review learning retention, application, and behavioral changes through collaboration with field teams, spot checks and team support
  • Assist in monitoring training overheads to track and maintain expenses according to budgetary guidelines
  • Conduct field visits regularly to ensure the seamless execution in stores
  • Any other duties as assigned.

About you

  • 6 to 8 years’ experience in organizing and delivering retail sales-driven and customer service trainings from the fast-paced retail industry 
  • Experience with training content creation, building presentations and delivering on tight deadlines
  • Hands-on sales experience is a plus
  • Fast learner and ability to work in a challenging environment
  • Excellent interpersonal and communication skills 
  • Ability to achieve results by working with others and act as supportive team player
  • Strong people management and influencing skills
  • Fluency in English, Mandarin and Cantonese 
  • Facilitate coaching conversations
  • Positive, highly motivated, dynamic, enthusiastic, organized and result-driven
  • Problem-solver, resourceful, work independently and supportive team player 
  • Adaptable/flexible – able to multi-task



Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.