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B2B Advisor

Summary

Salary
£18,500 + bonus
Team
Customer Service
Location
Malmesbury - United Kingdom

Description

Within Dyson’s Contact Centre, we’re clear in our purpose:

“We are the voice of Dyson’s customers. We effortlessly solve their problems and remove all barriers.

We do this because we care about our customers to an extraordinary degree and believe our service should be as uniquely engineered, distinctive and enriching as our technology.”

This role supports our Business to Business and Dyson Professional Supersonic owners, ensuring that we maintain the high standard of owner experience as we do across all other channels.


Accountabilities

·       Effectively support and resolve Dyson customer queries from our commercial and professional channels

·       Engage with Dyson owners to ensure they receive the level of service they need and expect from Dyson

·       Achieve all personal KPIs linked to delivering exceptional service experience to Dyson’s owners; focusing on achieving efficiency; effectiveness and quality metrics

·       Follow all Dyson’s processes and policies to support the drive to create a single view of our owner interactions




Skills

·       Exceptional written skills and attention to detail at all times

·       Adept at getting to the core of a customer’s question and guiding them to a solution

·       Able to adapt style according to the customer

·       Someone who enjoys and is able actively engage with our owners

·       A willingness to learn, to challenge themselves to improve and a desire to engage with our owners

·       Someone who demonstrates drive and is committed to their personal development

·       Someone who can work quickly, accurately and self-manage


Benefits

  • Performance related bonus
  • 27 days annual leave 
  • Dyson machine discount 
  • Sports Centre & free on-site gym
  • Casual dress code
  • Pension scheme 
  • Life assurance 
  • Subsidised café and restaurants
  • Free on-site parking
  • Regular team based social events
  • Great career progression opportunities