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Assistant Store & Salon Manager

Summary

Salary
Competitive
Team
Retail Sales
Location
Stockholm - Sweden

About us

The combined role as Beauty Lab Manager & Assistant Store Manager is placed at our store in Mall of Scandinavia. You will lead a team of around 3-4 stylists and report directly into the Store Manager. You are expected to deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines, whilst talking about the science of hair.  
Working with our Personal Care Account Team and our Group Retail team, you will be responsible for planning, organising and overseeing the educational approach and strategies used by the in-store stylists, recognising performance needs that can be addressed and consistently developed.

About the role

  • Lead, inspire and challenge a team of technical stylists to deliver business growth for The Dyson Beauty Lab, through great coaching and development
  • Work closely with Group Retail and local category teams to create styles and experiences that are suitable for the local market
  • Use data, insights from brand perception studies and continually review results to drive performance
  • Create unique services that enhance reasons to buy directly from our beauty lab
  • Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, “VIP” experiences and new propositions
  • Create events and promotional programs using CRM, social and influencer platforms. 
  • Launching new products and service to market 
  • Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilst balancing this with a safe, compliant and cost controlled culture
  • Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so

About you

  • Qualified stylist with industry and training experience within the hair and beauty sector with proven experience of leading, motivating and developing a team
  • Proven experience of store management/leadership
  • Proven ability communicating with, challenging and influencing senior stakeholders
  • Previous experience working within a premium hair salon environment
  • Work in a collaborative style with a passion to deliver a high quality customer experience while driving commercial results
  • Track record for creating innovative solutions that solve problems and/or challenge convention 
  • An understanding of in-store, salon operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a salon
  • Fluent in English and preferably one of the Nordic languages 

Benefits

  • Health and Fitness Allowance 
  • Private medical insurance 
  • Competitive pension scheme 
  • Discount on Dyson products 

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.