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Business Process Analyst

Summary

Salary
Competitive
Team
Project Management
Location
Johor Bahru - Malaysia

About us

Dyson product development is dynamic and innovative. Our products are built to last, as well as perform. To achieve this in fast paced consumer markets, we need to focus on both the efficiency and quality of our product development processes. The RDD Optimisation team work with representatives from global teams across the company to relentlessly improve everything we do. And with so many new categories on the way, our Optimisation team needs to be more effective than ever. This team plays a vital role in supporting Dyson’s future technology.

About the role

Process Owner & Stakeholder Collaboration:
  • Supporting the Process Owners & Optimisation Leads in identifying and assessing process areas for improvement in Product Development Process.
  • Engaging with Process Owners and stakeholders during project set-up and delivery  to ensure the optimisation work meets the business requirement
  • Ensuring that both UK and SEA functional requirements are equally represented in the designed improvements 
  • Working with the IT solutions teams to incorporate industry good practice into the business tools, processes, and/or systems as appropriate
Process Improvement:
  • Supporting the identification and deployment of quick win process and system changes
  • Detailing the scope of planned Optimisation activities
  • Leading delivery of Optimisation activities using process improvement tools and engineering knowledge
  • Conducting project management for Optimisation activities, including stakeholder, risk and change management responsibilities
  • Facilitating process design workshops/activities with relevant end user and IT representatives
  • Organising and facilitating any required pilots to refine any planned updates to tools, processes and/or systems
  • Supporting the Optimisation Leads in readying the business for any process, people and/or system changes
  • Delivering deployment activities for any process and/or system changes
  • Updating and publishing related process documentation, as well as ensuring the update of any related deliverables in the respective product development processes

Process Adherence:
  • Capture and analyse data to evaluate the improvements delivered by Optimisation activities and to subsequently make any necessary refinements
  • Capture and document benefits to demonstrate the difference optimisation activities have made on specific areas and processes (ideally in a data based and quantifiable form)

User Support & Training:
  • Working with the Technical Training team, to develop training for the projects they work on; delivering to small groups and transitioning responsibility to Technical Training for larger groups and/or business as usual delivery
  • Work closely with end users to maximise business adoption of deployed tools, processes and systems (especially when an Optimisation activity has resulted in change)
  • Collaborate closely with other team members to share good practice and represent the wider business processes that the Optimisation team supports

About you

Essential:
  • Engineering background with experience of working in a fast paced environment
  • Good understanding and experience of product development business processes and good practice
  • Interest in how business works and desire to improve our performance
  • Good understanding and experience of Lean Sigma or other process improvement methodology
  • Strong project management, planning and time management skills 
  • Experience of implementing business process changes 
  • Ability to communicate confidently and clearly at all levels (both in written and verbal format)
  • Quick learner with the ability to deliver under pressure
  • Good attention to detail without losing bigger picture
  • Self-motivated, dynamic and results-driven
Desirable:
  • Good understanding of business IT applications, especially Siemens Teamcenter PLM system
  • Sensitive to and experienced in cultural differences across Dyson Worldwide.

Benefits

Dyson Malaysia monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-DYSON

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.