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CSI Manager(Claim, Standard and Insights): 12M FTC

Summary

Salary
Competitive
Team
Claims and Insights
Location
Seoul - South Korea

About us

Dyson is growing. Fast. More products. New categories. More visual communications. We are a creative technology company with a global and iconic identity. Our mission is simple: We solve problems others ignore with exciting new technologies which defy convention. Communicating with brevity and presenting ourselves in the right way is essential to protecting identity & building our hard earned Reputation. Every contact with our public and with other Dyson people, must reflect our values and philosophy. Perfectly.

About the role

To support the Claims, Standards and Insights Team in a variety of areas, this shall include, but not by way of limitation, the following: -

Provide local insights, including facilitation of in-market user trials to understand market and user requirements as well as gather and analyse other types of data to support product specifications in East Asia where required.  Running local post-launch user studies so as to inform next generation products.

Identify all relevant competitors in the market.  Analyse local competitor claims & performance shown in 360° campaign channels and share the summary report to Global CSI/ Category teams.  Identify key claims, technologies and price points.  Work with the team to ensure testing is carried out to substantiate early claims.

Bring improved understanding of the interpretation of authority and local retailers on the leverage of standards in regulating performance requirements and monitoring manufacturers’ claims.  Specific focus and attention on Korean national standards across all Dyson business categories and update changes to Global CSI/ Category teams.

  • Be a technical consultant to advise local marketing on the appropriate translation of technical wording, approve claims translated in Korean prepare claims substantiation document for local censorship.

  • Evaluating Dyson product compliance to performance standards applicable international standards.  Determining product performance test scope, developing a preliminary plan of investigation, and advising project specifications (including cost, lead time, and sample requirements) by analysing product category, available supplemental data, product specification and construction.

  • Responsible for the performance certification process for East Asia range of products to applicable standards.  For developing and managing all performance testing, test plans and reports and ensuring design for performance.  Ensuring all test activities are carried out strictly according to the appropriate international test standards.

  • Technical examination of test samples and analysis of measuring instruments, blueprints, schematics, wiring diagrams, and operational instructions.  Evaluation of test performance, providing feedback to project design team regarding issues and/ or problems with test, data sheets and reviews test and construction data issued by relevant Testing Bodies.

  • Responsible for problem-solving during product testing to completion of certification/ endorsement and close collaboration with CSI team (UK) and project teams where test concerns/ failures exist.

  • Collaboration with approval agencies and 3rd party test laboratories for the purposes of obtaining testing, evaluation services and product certification/ endorsement.  Regular meetings with test houses to maintain good relationships; review testing capacity and acquire standards update as well as gauging industrial trends.

  • Collaboration with company country distributors for countries product performance approval/ certificate renewal application.  Actively seeking opportunities to collaborate with potential local consumer bodies, industrial associations and accredited institutes for performance endorsements.

  • Offering technical training for the local team to help them understand Dyson technology and product performance including on-site technical support during local product launch events.  Working closely with local legal, sales and PR teams to deal with challenge cases as and when relevant.

  • Collaboration with company country distributors for countries product performance approval/ certificate renewal application.  Actively seeking opportunities to collaborate with potential local consumer bodies, industrial associations and accredited institutes for performance endorsements.

  • Offering technical training for the local team to help them understand Dyson technology and product performance including on-site technical support during local product launch events.  Working closely with local legal, sales and PR teams to deal with challenge cases as and when relevant.



About you

Essential Personal Skills:


  • Candidate must possess at least a Bachelor's Degree/ Masters in Engineering/ Science related subject or equivalent.

  • Candidates with min. 3 years technical work experience with engineering/ product development background in consumer goods industry or international testing and accreditation companies are preferred.

  •  Well versed with product performance certification in Korea.

  • Experience in product performance testing according to applicable Korean International Standards.

  • Previous experience in dealing with product certification, agencies and 3rd party test laboratories.

  • Fluent in spoken and written English & Korean.  Excellent ability to understand and formally discuss contents of a high volume of international standards.

  • Attention to detail with a good working knowledge of the technical vocabulary common to the appropriate discipline.

  • Highly motivated, internally driven individual with good communication skills, planning and organizing capabilities and able to work within a team.

  •  Able to work independently without supervision.  A self-starter and a problem solver.

  • Persistent, challenging approach; confident and skilled to challenge current working assumptions of others.  

  • Able to constructively question, present arguments and evidence, and influence others to revise their views.

  • Computer literate with good working knowledge of Microsoft Office.


Desirable:

Experience of conducting or commissioning marketing research.



Benefits

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

This is a fixed term contract for 12 months.

#LI-DYSON

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.