Customer Business Executive


Sales Account Management
Malmesbury - United Kingdom


Working in the GB Sales team you’ll be supporting the Senior Customer Business Manager to drive profit growth in major retail accounts. You’ll have strong analytical skills, ingenuity and decisiveness to deliver insights and actions to drive the joint business forward.


  • Ensure that all Customer meetings are fully prepared for with high level of attention to detail and planning including sales data, GFK data, customer insights.
  • Document minutes and actions from the meeting and take responsibility for chasing delivery against actions.
  • Set up, and take responsibility for updating an account performance dashboard to be used in customer meetings.
  • Assist in the promotional planning cycle and ensure that this achieved in a timely way.
  • Assist the Senior CBM in devising the optimum promotional plan for the account, including full p&l analysis.
  • Ensure that all data used with the Accounts is accurate and up to date, providing timely reports to support the Senior CBM in forecasting volume:
  • Use sales out data to accurately forecast run rate sales, promotional sales and new product sales.
  • Keep distribution matrix up to date with products listed by account and number of stores.
  • Work with the on-line and trade marketing teams to produce high quality material that supports the Dyson brand and the account’s requirements on-line.
  • Take responsibility for communicating all required account information (e.g. promotional activity, planograms) to the field sales team via the Sales Force Effectiveness tool.


  • Proven delivery of sales targets
  • Experience of working with digital led retail a preference 
  • Ability to analyse digital data to allow for credible digital execution changes
  • Worked with and contributed to a high performing sales team
  • Has been exposed to account negotiations
  • High level of commercial awareness
  • Working knowledge of the Retail industry, either with an electrical manufacturer or other
  • High level of communication skills both verbal and written
  • Excellent relationship builder
  • Excellent personal and business presentation skills 


  • 27 days holiday plus statutory bank holidays
  • Performance related bonus 
  • Pension scheme
  • Medical and dental cover 
  • Life assurance 
  • Discount on Dyson machines
  • Free on-site parking at Head Office
  • Subsidized café and restaurants at Head Office

Posted: 10 September 2019