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Customer Care Agent

Summary

Salary
Competitive base + Kiwi Saver + Bonus
Team
Supply Chain and Logistics
Location
Auckland, New Zealand

Description

As a company, Dyson is a strong market leader as the #1 small domestic appliance brand in New Zealand. With cutting edge product innovation across hair care, fans, humidifiers, purifiers and vacuums, Dyson is now expanding out of small domestic appliances and competing with leading consumer durable products in New Zealand, where Dyson is the fastest growing.
Our Customer Care team exemplifies Dyson’s problem-solving ethos. There’s no query our teams can’t answer. And there’s no fault our Service technicians can’t fix. Join our New Zealand Customer Care Team and help us create an exceptional customer service experience that reflects our innovative technology brand!

Accountabilities

In this role you will be responsible for:
  • Answering inbound calls from customers, service agents, and retailers.
  • Providing product knowledge and educating Dyson owners on their Dyson machine
  • Provide support and troubleshooting over the phone, via email or live chat
  • Serving customers who come into the Dyson premises with machines to be serviced, or to purchase spare parts
  • A range of administration duties covering office administration, booking couriers, processing customer orders, filing invoices and other paperwork

Skills

Our customer service agents must share our passion for delivering exceptional customer experiences at all opportunities. We’re looking for energetic individuals, who are results driven team players. 
In addition you’ll need to demonstrate: 
  • Previous call centre experience is required.
  • A methodical approach to tasks. 
  • Questioning – able to analyse problems and requests for information. 
  • Ability to apply common sense understanding to carry out instructions, either written or oral. • Ability to deal with problems in standardised situations
  • Ability to write routine reports and correspondence 
  • Excellent verbal and written communication skills. 
  • A team player, able to communicate openly and prepared to assist others
  • Excel and data entry experience an advantage.

Benefits

Dyson ANZ monitors the market to ensure competitive salaries. Beyond that, you’ll enjoy an annual bonus and discounts on our latest technology. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our creative engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Closing date: 31 January 2020