Customer Operations Specialist


PLN Confidential
Supply Chain and Logistics
Warsaw - Poland


The role reports to Country manager, Poland and works cross functionally with Supply Chain team, internal Dyson teams (Marketing, Finance and Sales) and Global IT group outside Poland also 3rd parties as well. Customer Operations Specialist is accountable for excellent order management, stock availability and TOM related supply chain KPIs, and ultimately contribute business growth and share growth in Poland.


    Order Handling (retail)

    • Process ordering in SAP R/3
    • Maintenance of pending orders (Backorder Management)

    • Daily cooperation with retailer chains in terms of deliveries / notifications / billing

    • Daily cooperation with the warehouse located in Germany

    • Management of document flow between the Company and retailer chains


      Returns & exchanges (retail & webstore)

    • Monitoring of received returns and refusals (both retail and webstore)

    • Creating returns / credit notes (for retail and webstore customers)

    • Monitoring of exchanges for webstore customers (close cooperation with European contact center team and the warehouse located in Germany)


      Other responsibilities

    • Resolving  operational issues through close cooperation with senior team members

    • Involvement in creation of operational procedures


      • Practical experience with order processing in SAPR/3 is mandatory (Sales & Distribution)
      • Keen to be a part of start-up organization with great opportunity to grow and develop with the organization.
      • High communication skills with external logistics provider and with the European contact center team
      • Fluent in English
      • Attention to details
      • Ability to work under time pressure
      • Willingness to learn and develop,
      • ‘’Can Do Attitude‘’, multitasking


    • Competitive salary.
    • Annual Dyson bonus - 6%
    • Health care policy
    • Health&Live insurance + pension plan

    Posted: 07 February 2019