Digital Content Administrator (Owner Experience)

Summary

Salary
£Competitive
Team
Digital
Location
Malmesbury - United Kingdom

Description

Digital Content Administrator responsible for the development, implementation and translation of App, Web and Email content supporting customers across all Dyson markets.

Accountabilities

As a Content Administrator you will be working with cross-functional and multi-national teams across a wide range of languages. The role involves using a number of Content Management systems (CMS) and e-commerce platforms to set up website content for support, spares and tools as well as the management of multimedia content in the CMS.

You will be responsible for delivering support, spares and tools content globally for a selection of Dyson product categories and will become a product expert in these areas.

You will be taking content built by the OE Digital Executive Team and liaising with our markets to localise, ensuring all content is fully tested and available to owners on the product launch date.

You will have regular calls with all Dyson market representatives to communicate any changes, issues and gather feedback.

You will also work closely with the Quality & Reliability team to ensure that all content is up to date and relevant to drive accuracy and efficiency for Customer Service teams and Dyson.com.

You will be responsible for publishing content to the live website environments so will have the responsibility of ensuring all content is displaying and behaving correctly in multiple web environments. Using the OE Digital ticketing system, you will complete BAU amends within an agreed SLA.

Skills

  • Understanding of HTML, CSS and their uses is beneficial but not essential
  • Proficiency in Microsoft Office programs, particularly Excel.
  • Excellent organisational ability
  • Excellent written and verbal communication skills
  • Ability to prioritise effectively
  • Self-motivated, proactive and an exceptional team player
  • Good analytical ability
  • Quality focus
  • Professional approach
  • Attention to detail.

Benefits

  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sports Centre
  • Free on-site parking
  • Lift share scheme
  • Subsidised café and restaurants
  • Discount on Dyson machines

Posted: 13 February 2019

Closing date: 29 March 2019