- As per Market Standards
- Retail Sales
- Gurgaon, India
Dyson ASM leads the team of competent Demo Experts who are face of Dyson at the doorsteps of our owners. The candidate should be passionate for Dyson technology and should develop deep understanding for our machines. This role requires the person having interest in meeting and interacting with new and different set of people.
Target Achievement of the team
Demonstrations on a daily, weekly & monthly basis.
Quality of the demonstration and positive owner experience feedback
Demo to Sales Ratio (Conversions) and
Sales Targets on a weekly, monthly, quarterly and yearly basis
Lead from the front and keep the team motivated. In the field the person has to shadow, mentor and train the team members
Manage the lead distribution from LMS to each team member judiciously and ensuring closure on each lead in the LMS reporting system on a daily basis
Supervise the team for calling up customers to fix up appointments for a demo at home from the leads provided by LMS which get generated thru events – Mall & RWA Activations, Dyson.in or contact centers.
Ensuring time adherence of self and the team members
Managing & delivering a high-quality customer experience from the sales consultant /advisor perspective.
Monitoring that all demo units are sparkling clean before each demonstration at home.
Ensuring that demonstration & Setting up the Dyson products is according to the customer’s needs & requirements.
Making sure that the team is delivering a high-quality customer demonstration experience & is able to have a relationship level
Continuously building product knowledge and keeping updated on any product developments within Dyson and our competitors.
Actively building relationships with the team and the wider support channels to further the success of Dyson products
Provide real time feedback to reporting managers at each stage of a sales call from first time contact till the closure of a sale or otherwise of self and of the team. Support issues to assist team on improving customer experience and product reliability opportunities.
Capture and report any emerging product reliability and safety issues reporting.
Submit daily/weekly reports of products and customers contacted / visited and sold
Ensure that the team members follow all process activity and Dyson Unit Registration of each customer is done after the sale
MBA from a good Tier 1 or Tier 2 institute
Experience range required is 4-6 years
The person has to manage the field team and should be open to frequently be in field if required and should be comfortable with 6 days’ work week with weekly off
The role may require the candidate to work on public holidays for which a compensatory off will be given during the month.
High level of customer service orientation required—a desire to help or serve others, to identify, meet and exceed their needs and expectations
Excellent Vocal English is a must
The candidate must be self-driven and should possess killing instinct and ambition to grow
Strong presentation and people skills required
Should have good consulting skills, judgement of people-based objectivity and intelligence
Mid level of computer literacy including intermediate level experience with Microsoft Office