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Logistics Operations Lead


€ competitive
Supply Chain and Logistics
Cologne - Germany


The European Operations Lead, will be the primary link between a number of our European markets and our current 3rd Party logistics (3PL) partners.  The individual will be responsible for ensuring daily priorities across the multi user sites are coordinated and shared with the 3PL, monitoring of the daily and monthly performance KPI’s to meet our fast paced volume growth.
The role will require an in depth understanding of the complex dependences between each country, process, and systems in order to drive performance and efficiency opportunities in physical logistics.  Driving high performance across our retail and eCommerce businesses.
The individual will have responsibility in understanding and implementing our requirements for promotional and seasonal readiness activities and general customer agreements. S/He will engage and lead supply chain projects/initiatives to ensure the role has a balance of day-to-day activity along with building and improving the operations for the future. 
The individual will be required to build strong and effective relationships across all markets and the management team at our 3PLs. This position is based in the Cologne/Dusseldorf area.
This role is a great opportunity for a supply chain professional who understandings complex warehouse and distribution environments to join one of the fastest growing consumer brands in the world.


  • Provide a meaningful forecasts to the warehouse for Retail and Consumer 
  • Capacity planning of inbound Sea Freight containers and air freight containers
  • Management of demurrage costs invoiced to Europe
  • Provide a robust plan to Warehouse and Carriers for peak trading activities, to ensure we provide the best possible services at these times. Ensure this plan is communicated across the wider European Dyson Teams
  • Investigate root causes of delivery failures.  Implement measures to continually improve delivery performance
  • To ensure that the delivery offering meets the Dyson Strategy, aligning group Supply Chain resources to new services if required
  • Organise regular structured Monthly Business Review meetings with 3PL’s
  • Responsible for all stock stored at the warehouses value around 160m
  • Manage all Retail and Consumer returns
  • To understand the cost impact of decisions and the impact on the business
  • To understand the principals under which the business trades
  • Keep up to date with the latest industry & supply chain and logistics developments
  • Implementing cost savings initiatives with 3PL’s
  • Monitor, manage and deliver the required customer service level to our customers
  • Be the voice of the Dyson and our customers in a 3PL environment
  • Prioritizing and resolving daily workload between multiple markets and the 3PL 
  • Continue to identify and drive efficiency and cost opportunities 
  • Ensure a complete understanding of the supply chain requirements and its impact in warehousing and distribution environments for Retailer and eCommerce distribution 
  • KPI Measurement – Drive a culture of KPI measurement that directs decision making on data 
  • Develop new and manage existing Service Level Agreements with our customers 


  • Highly experienced warehousing and transportation professional, B2B and B2C
  • Demonstrable experience of facilitating skills and prioritization in a high growth environment
  • Data Driven, able to develop, monitor and report on KPIs 
  • Managing and influencing skills in a remote team environment
  • Six Sigma or similar Process Improvement background
  • English  - Excellent Spoken and written skills;  German language skills preferably 


  • 30 days holiday
  • Flexible working hours
  • possibility to work@home
  • Pension scheme
  • Company bonus scheme
  • 24/7 accident insurance
  • Relaxed dress-code
  • Subsidized sport activities
  • Free on-site parking or subsidized train ticket
  • Discount on Dyson machines and Corporate Benefits
  • Fruits, coffee, tea, water, snackbox and ice cream 
  • Christmas and summer parties, Carnival