Field Service Engineer - Bridgend

Summary

Salary
£22,000 - £24,000 + bonus
Team
Field Sales
Location
Bridgend, United Kingdom

Description

We are looking for a Field Service Engineer to join the Dyson team. The role will be predominantly based in the Bridgend and wider South Wales area. 

Dyson aim to deliver a world class service, driven to turn owners into passionate advocates of the brand. The Field Service Engineer team have in-depth knowledge and genuine passion for Dyson technology, and never miss an opportunity to talk about and demonstrate our latest technology. You’ll be bringing their well-loved Dyson products back to tip-top condition, and demonstrating and selling new Dyson products to them.

With a basic 39 hours per week, you will work one Saturday in four with a shorter finish on Fridays to compensate.

Please note the first part of the interview process is a pre-recorded interview which will be sent to you via email. Please look out for this and complete as soon as possible.

Accountabilities

  • Delight our Owners by delivering a world-class customer experience in every call, every day  positively contributing to the Area, Regional and National targets 
  • Inspire our Owners to drive loyalty, awareness and acquisition of Dyson products by passionately demonstrating our latest technology and explaining the benefits to our Owners in every call as appropriate 
  • Deliver an industry leading first time fix rate through the repair and service of all Dyson technology (including Airblades) within the customer’s home, workplace or business
  • Adherence to all technical, health & safety requirements
  • Support the exciting growth of the Dyson Direct Channel by exceeding your sales, conversion and      revenue targets for finished goods and accessories
  • Manage your van stock to an agreed standard, ensuring your stock accuracy is at 100% at all times throughout the year 
  • Complete tactical initiatives as required, whist relishing the opportunity to pick up new activities that contribute to the success of the Field Service team and overall business

Skills

  • You’ll need to be open to new ways of working whilst embracing exciting new technology as we develop it
  • You must have face-to-face Customer Service experience, great technical skills, and an ability to sell
  • A natural problem solver with great attention to detail, you’ll also need to keep on top of your processes such as van stock accuracy
  • You should have great interpersonal skills and faultless time-management too.
  • A clean driving license is of course essential
  • This is a great opportunity if you are keen to be mobile, meet people of all types and relish a high level of job satisfaction
  • We believe in nurturing talent and challenging people, so you'll get all the support and mentoring you need to succeed, right from day one

    Benefits

    • 27 days annual leave plus eight statutory bank holidays 
    • Life assurance 
    • Commission scheme  
    • Pension scheme 
    • Dyson machine discount 

    Posted: 22 August 2019