Global Master Data Management Co-ordinator (6-12 Month FTC)


Malmesbury, United Kingdom


Master data management (MDM) is essential to the effective running of our business. Master data is a single source of basic business data used across multiple systems, applications, and/or processes. When master data is accurate, on time and complete it saves both time and money and facilitates better-informed business decisions. High quality master data is a real asset to our business.

Master Data is created, maintained and retired in multiple Dyson systems for all business areas and markets globally. Dyson’s primary ERP system is SAP, encompassing both front and back office solutions. The business deploys other complimentary systems, which also require high quality master data for their effective operation. 

To ensure appropriate levels of control, Dyson manages its master data asset centrally. Policy governance and strategy is owned and driven by the Dyson MDM leadership team based Malmesbury, United Kingdom. A third party outsourcing vendor based in an offshore location operates processes to ensure Dyson’s master data is accurate, relevant, available on a timely basis and appropriately safeguarded to allow the business to carry out core transactions.

Outsourced activities are divided into two main work-streams, business-as-usual operations and project delivery, relating to inbound change and process improvement. Dyson MDM leadership and its outsourcing partner will work together to ensure a high level of master data integrity for Dyson through appropriately governed, efficient, user-friendly processes.


  • Be a global MDM process specialist and provide guidance and support, both internally and to the MDM service provider.
  • Build and maintain expertise in how master data flows across different business systems and a basic understanding of related core business transactions.
  • Build strong, collaborative partnerships with Dyson and MDM service provider partners. 
  • Write, maintain and publish global business MDM documentation, including training material as required.
  • Work with the MDM service provider to ensure master data problems and issues are effectively remedied in line with service level agreements. 
  • Co-ordinate projects to implement the new and revised MDM processes.
  • Update MDM service provider team members on new and modified processes, providing training where appropriate.
  • Actively participate in operational meetings between Dyson GMDM and the MDM provider, constructively raising issues and providing specialist advice as required.
  • Participate in design and testing activities for automation and robotisation of MDM processes.
  • Provide a professional, proactive and responsive service to internal customers.
  • Deliver training of new MDM requesters. 
  • Provide updates and training, where appropriate, to MDM requesters where new processes are introduced or existing ones changed.
  • Be a champion for the use of standard MDM procedures and robust MDM governance disciplines. Advocate and facilitate wherever possible that both Dyson and third party partners adhere to these. 
  • Define, measure, analyse data quality metrics.
  • Identify opportunities to improve data quality metrics, agree with GMDM management team and implement in partnership with the business.  
  • Participate in the design and delivery of business development and improvement projects, where there is an MDM dependency.
  • Identify operational efficiency and governance improvements to processes, procedures and ways of working across the global business


  • Experience in a similar data management or systems role.
  • Proactive approach to developing and enhancing systems and processes.
  • Well-developed problem-solving skills.
  • Ability to think logically.
  • A methodical approach with high levels of attention to detail and accuracy.
  • Proactive approach to developing and enhancing systems and processes.
  • Ability to think logically and analytically.
  • Ability to plan and organise activities to achieve challenging deadlines.
  • Highly self-motivated and able to work without close supervision. 
  • Flexibility to respond appropriately to business pressures and meet deadlines.
  • Ability to deal with high levels of complexity, change and evolving processes, often at short notice.
  • Ability to work collaboratively with individuals and teams both cross-functionality and geographically. 
  • Confidence to engage with individuals at different levels of the organisation.
  • Ability to apply and facilitate others to apply agreed standards and ways of working.
  • Well-developed verbal and written communication skills. Strong ability to present information informatively and effectively to different audiences. 
  • Robust skills in Microsoft Office software, including Word, Excel, PowerPoint and Visio.


  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sport centre
  • Free on-site parking
  • Subsidized café and restaurants
  • Discounts on Dyson machines

Posted: 01 July 2019