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Applications Manager


Information Technology
Malmesbury, United Kingdom


This is an exciting role for anyone who is looking to provide leadership and strategic direction to a team of support analysts, This team supports the Global IT application portfolio from our base in the Europe region. This role is expected to instil and manage the end to end operations of a world class Support practice and works alongside peers in the USA and APAC covering support models. The role will be part of the global IT application services teams and based in Malmesbury with travel to Bristol required.


  • Provide alignment to strategic vision across practices for support operations and manage incidents, proactive support practices and continual improvement. 
  • You will be lead on implementing the 2nd line incident recovery and 3rd line engagement model as well as leading the implementation of a continuous integration process for e commerce and front office applications 
  • You will build and maintain a reputable global support framework 
  • Build and maintain a reputable problem management database across the application portfolio 
  • Build and maintain a reputable knowledge management system across the application portfolio 
  • Identify, report, manage and mitigate production risks that exist within the application portfolio 
  • Procure and contract a talent pipeline for support SMEs and manage third parties (globally where required) 
  • Implement routine discovery programmes to ensure licence compliance and certification validity 
  • Produce data and director level MI reports on application stability and performance KPIs 
  • Maintain alignment with the Enterprise Architecture Team on Application ownership and roadmap strategies 
  • Manage strategic partners and 3rd party vendors including RFI/RFP and service level reviews 
  • Develop strong working relationships with market and regional IT Directors 
  • Provide subject matter expertise to team members and internal/external stakeholders


  • Extensive experience in working in international organisation in Application support management 
  • Experience of managing large and often complex operational teams that include application support functions 
  • Experience in implementing support processes in a global and complex environment 
  • Proven experience managing 3rd party vendors and cloud providers support and SLAs 
  • Proven experience of leading, coaching and mentoring a large team of IT service oriented professionals. 
  • Experience with Agile, Scrum, Kanban and DevOps software development methodologies is highly desired


  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sport centre
  • Free on-site parking
  • Subsidised café and restaurants
  • Discounts on Dyson machines