Head of Quality - Markets


Quality and Reliability


As the Head of Quality - Markets reporting into Global Quality & Reliability Director you will be forming part of the Quality Leadership team. You will be responsible for leading and managing a team to ensure the highest standards of quality in our product designs, manufacturing output and owner experience. You must exhibit strong leadership and experience in a Research Design and Development environment of technology challenges and aggressive timelines.


  • Monitoring of new product launches in all markets and escalation of issues to the appropriate teams – category quality (engineering fixes), supplier quality (supplier issues), and markets (customer service changes). 
  • Identification of changes in quality or usage of product/parts/support that would affect quality experience of owners. 
  • Management of all operational quality activity within markets – for instance internal (Dyson staff) and external trials of development product. 
  • Quality (owner related insights) into markets and product with owners. 
  • Coordination of any global or market specific rework or recall of product.
  • Day to day leadership and management of the market team. Currently including permanent staff in: 
    • US 
    • UK (including cover for Europe) 
    • China 
    • Korea 
    • Japan 
    • Australia 
  • Defining the future direction of the team including growth in new markets (India for example) and into new technologies. More connected product, future regulated product including medical and potentially automotive.
  • Effectively operate in a wider quality team (as well as wider Dyson team) balancing day to day task needs with capability growth and development of people. 
  • Build the process and systems capability that the market quality organisation requires.


  • Previous experience in a product development organisation and with considerable experience of either quality or market support preferably both. 
  • Strong motivational Leadership: Lead a high performing, collaborative and team of internal and external resources. 
  • Ability to work independently, leading international task forces and accelerating performance 
  • Ability to travel internationally supporting global transfers and team development 
  • High level communicator: Advise, influence and manage senior business stakeholders, adapting approach and communication style accordingly. 
  • Ability to motivate a large team and motivate other (internal external non owned) technology providers to a common direction 
  • Experience in managing technical projects throughout project lifecycle 
  • Exceptional stakeholder management skills, comfortable interacting and influencing at leadership level whilst bridging the gap to the cross category teams. 
  • Multi-site, multi-country experience with the ability to lead, coach and influence an indirect, global, team 
  • A passion for technology and desire to drive business progression through the introduction and championing of new solutions.


Dyson monitors the market to ensure competitive salaries, bonuses and pension contributions. Beyond that, you’ll enjoy generous leave, a transport allowance and medical care and insurance. But financial benefits are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Posted: 15 May 2019