IT Infrastructure Engineer

Summary

Salary
Competitve
Team
Information Technology
Location
Singapore - Singapore

Description

The Infrastructure Services function provides outstanding global infrastructure services from detailed technical designs, technical and project delivery through to operational support covering a wide range of technologies. The Infrastructure Engineer will be based in our Manufacturing Plant, supporting our IT Infrastructure Projects and providing on-site support. 

Accountabilities

Accountabilities

  • Reporting to the Technical Services Lead, the Infrastructure Engineer will be responsible for:
  • Performing infrastructure daily checks and working with partners to resolved day to day operational issues.
  • Performing, monitoring and improving infrastructure performance on a day-to-day basis.
  • Managing, responding and resolving to infrastructure alerts.
  • Ensuring the resolution of incidents and requests in SLA to improve service.
  • Working with partners and security teams to ensure services are secure and compliant.
  • Managing technical change which impacts IT Infrastructure Services ensuring minimal risk.
  • Participating regular DR reviews, tests and performance testing.
  • Owning hardware and software patching process both automated and manual.
  • Assist with capacity planning reports.
  • Providing 3rd / 4th line support of Physical/Virtual Windows Servers and HPE SAN’s, using the published processes and procedures for guidance.
  • Maintain uptime levels and improve the running of the infrastructure.
  • Ensuring all systems & data at Dyson are protected.
  • Manage 3rd Party relationships with key partners.
  • Publish, improve and manage internal I.T. documentation and processes.
  • Contribute to continual service improvement.
  • Delivery of local infrastructure projects, builds, installations and configuration to best practice.
  •  Work with IT Infrastructure Design and Delivery functions to ensure quality of service and ensure support is planned into all infrastructure solutions and appropriate support models in place.
  • Assist with reviewing and delivering the improvement of the global infrastructure landscape.

Skills

Essential:

  • Degree/Diploma in IT.
  • Third line fault repair and vendor escalations.
  • Microsoft Windows 2003 / 2008 / 2012/ 2016 (Bare Metal Builds / Recovery, Windows Clustering, WINS / DNS / DHCP, Active Directory)
  • Microsoft Exchange 2010/2016 (Installation & Maintenance, Fault Finding)
  • Microsoft key products (Hyper-V, DFSR, SharePoint, SCCM)
  • VMware (Installation and configuration, Maintenance and Support and recovery)
  • Strong hardware experience, including: Configuration of HP Servers and blades, SAN/NAS (HP MAS/EVA/3PAR and Nimble).
  • Cloud: AWS, MS Azure

Desirable:

  • Basic understanding of the following Networking technologies: TCP/IP (LAN Addressing, Public IP routing, WAN and replication technologies)
  • MCSE Qualified.
  • VCP Qualified.
  • Person specification / Core Competencies:
  • Dedicated to providing IT solutions and managing relationships with key business areas as well as 3rd parties.
  • Proficient problem solver who is able to manage ambiguity and deliver appropriate solutions.
  • Confident communicator, via email, telephone and face to face.
  • Ability to communicate complex I.T. information to non-technical audience with clarity.
  • Strong planning & time management skills.
  • Good understanding delivering success in an I.T. function.
  • Able to engage the business at all levels to solve problems and implement improvements.
  • Ability to deliver under pressure.
  • Comfortable working outside of core working hours when necessary to meet demand.

Benefits

Dyson Singapore monitors the market to make sure we offer competitive salaries and bonuses. Beyond that, you’ll enjoy comprehensive medical care and insurance, and shift and transport allowances. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and voluntary workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our creative engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition