IT Infrastructure Engineer

Summary

Salary
$ Competitive
Team
Information Technology
Location
Singapore - Singapore

Description

The Infrastructure Services function provides outstanding global infrastructure services from detailed technical designs, technical and project delivery through to operational support covering a wide range of technologies. The team ensures Dyson’s diverse infrastructure is maintained and evolves to a level which supports the Dyson business while designing and delivering cost effective world class solutions for the future.

Accountabilities

Reporting to the Technical Services Lead, the Senior Infrastructure Engineer , will be responsible for:

  • Performing infrastructure daily checks and working with partners to resolved day to day operational issues.
  • Performing, monitoring and improving infrastructure performance on a day-to-day basis.
  • Managing, responding and resolving to infrastructure alerts.
  • Ensuring the resolution of incidents and requests in SLA to improve service.
  • Working with partners and security teams to ensure services are secure and compliant.
  • Managing technical change which impacts IT Infrastructure Services ensuring minimal risk.
  • Participating regular DR reviews, tests and performance testing.
  • Owning hardware and software patching process both automated and manual.
  • Assist with capacity planning reports.
  • Providing 3rd / 4th line support of Physical/Virtual Windows Servers and HPE SAN’s, using the published processes and procedures for guidance.
  • Maintain uptime levels and improve the running of the infrastructure.
  • Ensuring all systems & data at Dyson are protected.
  • Manage 3rd Party relationships with key partners.
  • Publish, improve and manage internal I.T. documentation and processes.
  • Contribute to continual service improvement.
  • Delivery of local infrastructure projects, builds, installations and configuration to best practice.
  • Work with IT Infrastructure Design and Delivery functions to ensure quality of service and ensure support is planned into all infrastructure solutions and appropriate support models in place.
  • Assist with reviewing and delivering the improvement of the global infrastructure landscape.

Skills

Essential:

  • Degree/Diploma in IT.
  • Third line fault repair and vendor escalations.
  • Microsoft Windows 2003 / 2008 / 2012/ 2016 (Bare Metal Builds / Recovery, Windows Clustering, WINS / DNS / DHCP, Active Directory)
  • Microsoft Exchange 2010/2016 (Installation & Maintenance, Fault Finding)
  • Microsoft key products (Hyper-V, DFSR, SharePoint, SCCM)
  • VMware (Installation and configuration, Maintenance and Support and recovery)
  • Strong hardware experience, including: Configuration of HP Servers and blades, SAN/NAS (HP MAS/EVA/3PAR and Nimble).
  • Cloud: AWS, MS Azure

Desirable:

  • Basic understanding of the following Networking technologies: TCP/IP (LAN Addressing, Public IP routing, WAN and replication technologies)
  • MCSE Qualified.
  • VCP Qualified.

Person specification / Core Competencies:

  • Dedicated to providing IT solutions and managing relationships with key business areas as well as 3rd parties.
  • Proficient problem solver who is able to manage ambiguity and deliver appropriate solutions.
  • Confident communicator, via email, telephone and face to face.
  • Ability to communicate complex I.T. information to non-technical audience with clarity.
  • Strong planning & time management skills.
  • Good understanding delivering success in an I.T. function.
  • Able to engage the business at all levels to solve problems and implement improvements.
  • Ability to deliver under pressure.
  • Comfortable working outside of core working hours when necessary to meet demand.

Benefits

Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 23 January 2019

Closing date: 30 September 2019