Key Account Manager


Retail Sales
Milan - Italy


The primary focus of the Key Account Manager is to achieve the sales target with ethical and mannered way of working. Reporting to the National Key Account Managers Coordinator, he/she will be required to engage with internal Sales, Marketing and other business functions to develop sales plan and activities then implement these across the Sales team and assigned key account.  


Deliver volume sales targets and CAP targets

  • Develop an annual account plan that sets out the key strategic aims for Dyson and the retailer

  • Agree, update, communicate and administer all areas of the promotional planning cycle

  • Manage an A&P budget in line with forecasts and promotional activity

  • Deliver an accurate twelve month rolling forecast that accounts for; sales trends, promotions, seasonality, distribution changes, NPD and product exits.

  • Understand retailer profitability through the regular use of a margin tracker


Achieve the highest standards of execution for the Dyson brand on the Internet and in stores

  • Maximise shopper and consumer understanding through category management

  • Use data regularly  to improve compliance and in store standards

  • Responsible for NPD roll out plan  across the big chains and ensure a high standard

  • Provide the field with the necessary tools to guarantee high levels of execution

  • Work with district manager, city manager and engage with field team at monthly meetings

  • Responsibility for conversion on the customer website


Deliver compelling, well thought through and inspiring presentations to the retailer

  • Build the Joint Business Plan of the customers and align each department through it (sales, marketing, finance).

  • Hold regular face to face meetings with retailer buying Team

  • Organise and deliver Quarterly Business Reviews between senior personnel at Dyson and retailer

  • Work with internal departments to drive through agreed customer initiatives.


Manage all areas of the Retailer/Dyson partnership

  • Effectively manage a network of contacts within Dyson and the retailer across different functions

  • Ensure Supply chain KPI’s and efficiencies are set and delivered against.


Manage Annual Terms Negotiations

  • Align the organisation to your account and negotiation objectives

  • Work to achieve Pricing Terms within the retailer

  • Communicate and deliver against an agreed timetable


    6. Deliver a high quality of work and contributions to Overall Account team, whilst providing day to day guidance and development of direct reports

  • Lead through example and demonstrate leadership in all team meetings

  • Coach and motivate less experienced Account Managers or District managers


Fulfill other duties as required

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role

  • Fix things that you can see need fixing

  • Build action plans

  • Identify problems and find solutions.


  • Pro-active and solution oriented

  • Good time management, ability to deliver under pressure and to tight deadlines

  • Ability to communicate and to challenge at all levels of the business

  • Develop a plan by developing different scenarios

  • Self-motivated, independent, dynamic and results-driven

  • Good negotiation skills

  • Good team player and ability to work with other functions (Marketing, Finance, Comms)

  • Good analytics skills and great excel user

  • Fluent in english



Posted: 05 August 2019