Learning and Development Trainer

Summary

Salary
£Competitive
Team
Customer Service
Location
Malmesbury - United Kingdom

Description

  • The Dyson Contact Centre is undergoing a period of exciting change with a clear focus on the role Learning and Development can play in attracting, retaining and engaging great people 
  • We have a vital role to play in making Dyson's Customer Contact Centre a great place to work 
  • We’re building the strategy and are looking for a Learning and Development Trainer keen to get involved and play their part in our successful delivery. 
  • All to enable our teams to deliver on our customer promises

Accountabilities

  • Supporting our new starters: organising and delivering inductions and supporting new starters through their first 6 month programme 
  • Designing and delivering learning interventions, using a blend of methodologies, particularly with a focus on eLearning 
  • Topics range from product and systems training to soft skills and sales
  • Producing training materials and train-the-trainer sessions, as well as working together with subject matter experts to ensure their content works in our environment and fits our guidelines 
  • Supporting and coaching Advisors and Managers Actively support the ongoing evolution of the L&D team

Skills

Having firm experience in all aspects of the learning cycle, you will have experience of building delivering training materials. eLearning in your background is essential and you will have experience of eLearning creation, authoring tools and an LMS.

You should already have broader L&D experience and have worked on competency frameworks, carried out TNAs and you can facilitate, as well as train. Call Centre experience is preferred, but not essential. You will have worked in a fast-paced environment where the customer is the focus. Insights Discovery accreditation will be a bonus, as will experience of SAP CRM. 

  • Pro-active and practical, if you see a problem, you look to solve it
  • You have a strong driving force and are organised
  • You’ll have the ability to lead, plan and deliver projects
  • With great interpersonal skills, you are flexible, approachable and collaborative
  • You are genuinely commercially-minded and innovative in your thinking and approach – you will need to deliver effective and exciting training in a challenging environment
  • You need to be able to demonstrate how you have used metrics and data to measure your success
  • You are an engaging presenter and bring energy and fresh ideas. L&D's service to our people should be as uniquely engineered, distinctive and enriching as our technology
  • We are partners to the business, so you need to be comfortable with challenging the status quo, as well as happy to have your ideas discussed and critiqued within our team
  • There is a clear willingness to adapt to the needs to our customers and teams; taking on new responsibilities or duties as the role and our customers’ needs evolve

Benefits

  • 27 days annual leave plus eight statutory bank holidays 
  • Life assurance 
  • Performance related bonus 
  • Pension scheme 
  • Dyson machine discount 
  • On-site sports centre 
  • Subsidized cafe and restaurants

Posted: 01 November 2018