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National Retail Training Manager

Summary

Salary
Salary will be based upon experience and credentials
Team
Retail (Head Office)
Location
Chicago - USA

Description

The National Education and Training Manager will have oversight and accountability for the overall training function for Field Sales across the United States.  They will develop, operationalize and implement a comprehensive training program for all field based activities for Dyson Experts.  This training program will drive consistency and excellence in delivering an impactful demonstration and best in class customer service.

Accountabilities

Design, implement and lead the training program for all Field Based sales activities

  • Manage a team to design and implement dynamic training strategies and programs to ensure consistent execution of Dyson programs at retail store level for Dyson Experts and third party retailer associates
  • Strategically align training programs  to support company goals, marketing programs, and branding requirements
  • Collaborate with cross functional teams such as Marketing, Category, Sales and others to develop training messages to support the company goals
  • Develop product knowledge training demo training toolkits and all training materials including participant and evaluation materials
  • Collaborate with global training partners to create consistent yet market relevant training content
  • Research consumer shopping habits and develop ways to drive best in class shopping experience
  • Collaborate with Human Resources and leadership team develop foundational training to foster employee engagement and development
  • Develop training capabilities in field sales teams; train the trainer
  • Training delivery
  • Develop a program to measure and analyze training results
  • Implement training KPIs
  • Work in field regularly to get real time and hands-on feedback, ideas, measures, etc.

Fulfill other duties as required

  • Relish the opportunities to pick up new activities that fall broadly in the purpose of the role
  • Take initiative to think outside the box and identify opportunities for improvement
  • Identify problems and find solutions  

Other Requirements

  • Full driver’s license with good driving record
  • Schedule flexibility-must be able to work evenings and weekends 75%+ of time
  • Ability to travel nationally and internationally up to 75% of the time.

Skills

Experience and Education:

  • Bachelor’s Degree required
  • Prior experience developing training programs with successful results is required
  • 5+ years of management experience required
  • 3+ years of experience training field sales teams is required
  • Experience with various LMS and learning platforms is required
  • Strong selling skills training background
  • Experience in working and understanding retail; Prior field sales experience is preferred
  • Experience in analyzing data and identify trends
  • Previous experience of creating training material and plans
  • Experience in developing retailer joint business plans / strategies

Skills

  • Exceptional communication skills - Written and verbal skills - able to communicate at all levels of the business
  • Excellent organizational and planning skills
  • Presentation skills – able to present confidently in front of a varied audiences.
  • Ability to manage a budget and prioritize
  • Ability to work in a fast paced and challenging environment
  • Meeting management and group process facilitation skills
  • Ability to represent the Dyson brand and uphold its integrity
  • Attention to detail and accuracy
  • Highly proficient in Microsoft Outlook, Word, Excel, PowerPoint
  • Strong analytical and math skills
  • Ability to build strong business relationships
  • Innovative thinker
  • Ability to work remotely in an efficient and productive manner
  • Objective, enthusiastic, committed, flexible
  • Solid understanding of retail business and strategies

Competencies

  • Customer Focus
  • Adaptable/Flexible – able to multi task
  • Approachable Team Player
  • Strategic and Organized
  • Communication
  • Budgetary planning
  • Drive and motivation

Benefits

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.