Operational Support Executive - Fraud - French Speaking

Summary

Salary
Competitive salary + bonus
Team
Office Support
Location
Spain
Location details
Barcelona

Description

We are looking for French speaking Operational Support Executives to join our new Fraud Prevention team in Barcelona. Your role will be to monitor and act upon all day to day operational aspects of the direct customer order journey, from fraud monitoring to ensuring early warning when operational issues arise.

Accountabilities

  • Your main activity will be to reduce the impact of fraud on the Dyson business. You will monitor Market by Market fraud levels and reporting of any unusual activity on a daily basis
  • You will also be responsible for capturing intelligence from manual decisions made about fraud, and feed these back to your team leader
  • You will also be responsible for reducing the number of charge backs to the business, and reducing cost to Dyson. You’ll monitor charge back notifications from our system and review and investigate each one individually. You will then have to make a decision on liability and then inform our fraud provider of the decision
  • You will be responsible for direct customer communication, both written and verbal
  • You will have visibility of the end to end customer journey, from the customer placing the order through to delivery and completion. You will need to confirm warehouse picks, as well as stock availability and delivery confirmation
  • You'll also be responsible for processing customer refunds

Skills

  • You will be fluent in both oral and written French and English and you will have excellent communication skills 
  • You’ll be IT literate, with a good working knowledge of SAP, MS Office (Excel and Word), and Engage 
  • You will be proactive, and have a strong focus on driving productivity and achievement of KPIs 
  • You will also have an excellent eye for detail, and have a track record in working under pressure

Benefits

  • Competitive holidays
  • Discount on Dyson product

Posted: 20 November 2018