Operations Support Coordinator

Summary

Salary
£21,000
Team
Customer Service
Location
Malmesbury - United Kingdom

Description

We are looking for an Operations Support Coordinator to join our Customer Service team. The team monitors all day to day operational aspects of the dispatch function, ensuring early warning when operational issues arise, either as a result of strong sales or operational challenges with the warehouse or carriers.  You'll need to demonstrate excellent verbal and written communication skills to ensure that quality customer service is delivered.


Accountabilities

Operation Support Desk:

  • Develop and maintain a dashboard providing a constant view of actual sales and dispatch requirements, which can be viewed against carrier and warehouse planned capacities- including sales, web traffic and orders placed

  • Responsible for reviewing stock issues where there are known availability constraints, and identify if an out of stock position is likely to occur

  • Own the creation and execution of a daily communication plan to all key Direct stake holders

 

Courier:

  • Book in collections for machines being returned for a refund
  • Review order reports sent over from Parcel Force or DPD and resolve any delivery queries that have been raised

 Fraud:

  • Run the fraud report daily in SAP in line with the export of information to our distributors
  • Analysing data from daily reports and highlight any potential fraudulent orders
  • Place a stop on any potential fraudulent orders


Skills

Experience:

·       A good level of PC competence

·       Proven experience in written communication and escalated complaint handling

Skills:

·       Competent use of Microsoft office

·       Excellent knowledge of CRM

·       Working knowledge of SAP

·       Strong focus on driving productivity and achievement of KPIs

·       Ability to work under pressure

·       Proactive with a drive for results

·       Excellent decision making ability

·       Attention to detail

·       Energy, drive and enthusiasm


Benefits

  • 27 days holiday plus statutory bank holidays
  • Performance related bonus 
  • Pension scheme 
  • Life assurance 
  • Discount on Dyson machines
  • Free on-site parking
  • Subsidized café and restaurants onsite
  • Casual dress code

Posted: 04 April 2019