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Reporting Analyst

Summary

Salary
Starting salary will be based on experience and credentials
Team
Customer Service
Location
Aurora, IL, USA

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with additional offices located in Aurora, Illinois and Ann Arbor, Michigan. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.

About the role

As a Quality Assurance Analyst you will be responsible for:

·       Creating reports, insights and analytics in support of the customer experience division

·       Understanding the current data landscape including various disparate data sources and outputs and then helping to design and migrate to a central data repository while continuing to service the business with their reporting needs

·       Helping the business investigate, analyse, report out data ranging from customer feedback, sales performance, individual/center performance

·       Analyzing complex business problems and issues using information from internal and external sources to provide insight to decision-makers

·       Identifying and interpreting trends and patterns in datasets to locate influences

·       Producing detailed analytics and creating dashboards and reports

·       Working closely with change management project managers and operations business partners on data analysis requirements to ensure that data is cleansed, accurate and provided in a timely manner


About you

Required:
  • 3-5 years of experience in data analysis and information data reporting
  • Bachelor's degree
  • Demonstrated advanced skills in Microsoft Excel with VBA
  • Experience writing with SQL queries is highly preferred
  • Experience with Microsoft Access and Tableau ideal
  • Ability to work in a fast paced matrixed organization and solve multiple complex problems on tight timelines
  • Comfortable interacting with all levels of the organization and possess the interpersonal skills to lead without authority
  • Project management skills

Nice to have:

  • Working knowledge of statistical analysis tools like R, SPSS
  • Experience building solutions leveraging Python/ C#/Dot net & SQL server/MySQL
  • Experience with RPA tools like Blue Prism and UI Path
  • Ability to write code and build small scale automation including but not limited to robotic process automation solutions as well as create tools to enhance data capture are a plus

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 
Financial benefits: 
  • 401K with up to a 4% match and additional discretionary 2% Profit Sharing 
  • Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D) 
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)  
  • Company Paid Short-Term and Long-Term Disability 
  • Generous Dyson Product Discounts 
Lifestyle benefits: 
  • Competitive Paid Time Off including Separate Holiday, Sick, and Vacation Time 
  • Wellness Program 
  • Pre-Tax Commuter Benefits (applicable areas only) 
  • Generous Child Care Leave Program 
Employee Assistance Program 
  • Health benefits: 
  • Multi-Level Healthcare Coverage Options 
  • Vision & Dental Coverage Options 
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. 
Dyson is an Equal Opportunity Employer 

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.