Regional Head of IT

Summary

Salary
Competitive
Team
Information Technology
Location
Singapore - Singapore

Description

The Regional Head of IT (Rest of Asia) covers Dyson operations across our cluster markets in Australia and New Zealand (ANZ), India and South East Asia (SEA) and Middle East & North Africa (MEA). The objective of this role is to mature the business capability across the diverse Rest of Asia region through the innovative use of technology solutions, enabling our markets to continue to grow in terms of volume, market share, revenue and profit. IT is critical to Dyson business success and this is especially true as we expand our product range and global operations. By successfully deploying and operating performance, scalable and appropriate business solutions, Dyson is able to operate profitably and compete effectively in the face of intensifying global competition. In the digital age, the IT function seeks to positively transform the business through utilisation of innovative technology solutions and these solutions must be delivered at speed, releasing tangible business value as Dyson continues to grow. IT solutions must support the refinement of the existing core business model whilst also facilitating new revenue opportunities. 

Accountabilities

  • End-to-to end, full accountability for all aspects of IT within the Rest of Asia Region i.e. Australia and New Zealand (ANZ), India and South East Asia (SEA) and Middle East & North Africa (MEA)
  • Partnering with the Rest of Asia business stakeholders to deliver IT solutions and services aligned to the business vision and mission objectives
  • Oversee, define and drive the Rest of Asia IT strategy and roadmap, in conjunction with Global IT teams, to deliver stable, predictable and cost-effective (to budget) IT services
  • Management local IT teams within Rest of Asia markets - attracting, selecting, retaining & developing talent
  • Driving the delivery of Rest of Asia regional Information Technology (IT) that optimizes quality and cost efficient business and operational outcomes
  • Designing, developing, implementing and coordinating systems, policies and procedures in line with the global IT strategy, working closely with the Group IT functions
  • Consistently leveraging IT to add value to the business and make working more efficient and effective
  • Providing an exceptional IT service culture that really delivers for the organization and all stakeholders
  • Developing and maintaining strong relationships across all functions of the business, with local and global stakeholders, and establishing creditability and expertise across the Leadership Team
  • Articulating strategy and new initiatives into actionable, sustainable and measurable plans
  • Performing role of interface between local top management and IT management at APAC regional and corporate HQ level
  • Agreeing costs, timescales and standards to be met and monitoring these through the project utilizing the established global IT project and programme management methodology
  • Maintaining organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies and aligning these with regional and global plans. 
  • Maintaining quality service by establishing and enforcing organization standards
  • Planning, delivering and supporting IT infrastructure operations for Dyson 
  • Providing leadership for delivery of 24/7 service operations and KPI compliance
  • Creating and building a talented team of IT service desk and IT infrastructure engineers, who with others define, manage and support the entire IT operations for Dyson
  • Supporting the rapid build out of retail stores and help plan efficient deployment of IT structure and support, including network infrastructure, ePOS, and other activities as required
  • Participating in IT strategic planning, project planning and budget planning efforts 
  • Managing the annual IT team Opex and Capex budget
  • Establishing and maintaining strong, strategic partnerships with vendors and service suppliers
  • Coordinating resources with the IT project management office (PMO)

Skills

  • A minimum of 10+ years of relevant experience 
  • Experience of Marketing, Sales & Customer Service business processes / capabilities inc. Ecommerce, Retail and Customer Relationship Management (CRM)
  • Project & Programme Management – a proven track record of delivery - managing multiple and concurrent programmes / project scope, on time and to budget
  • Establish strategic direction - maintain a highly energized and innovative organisation, providing the resources necessary to effectively and efficiently execute delivery
  • Highly skilled in business partnering and relationship management working closely with customers and the IT delivery teams
  • Cross functional partnerships – identify, analyse and develop partnerships through collaboration and facilitation
  • Customer Focus - develop and maintain customer relations with internal stakeholders. Actively seek information to understand customers’ circumstances, problems, expectations and needs
  • Building a successful team - people management skills and a proven track record of building and managing an effective team, motivating others, promoting a productive work environment, listening to others and managing performance
  • Excellent communication and interpersonal skills are essential to develop customer relationships and work directly with executive management
  • Decision making – ability and willingness to make timely yet well-informed decisions regarding business strategy, direction and tactical delivery
  • Skilled in the process of vendor assessment through formal tender processes
  • Experienced in global vendor management 
  • Willingness to travel extensively across the Rest of Asia Region and also to the UK (c.20-40% of working time

Benefits

Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 01 May 2019

Closing date: 01 June 2019