Senior Analyst - Revenue Protection (1 Year FTC)


Malmesbury - United Kingdom


As the Direct Sales Revenue Protection Senior Analyst within the Finance Centre of Excellence (FCOE) the role will cover all aspects of a direct consumer’s journey from order to payment, reporting and taking action to ensure all orders are recognised correctly as revenue. Data integrity is key in this role, you will be responsible for analysing masses of data from various collection points, monitoring and scrutinising trends, and escalating possible risks to stakeholders.
This is a crucial role in achieving our business strategy to grow our direct sales; you will have great exposure to Dyson in several key business areas and be responsible for ensuring the integrity of our customer experience and that accounts are maintained at all times.
OVERALL OBJECTIVE• To contribute to the success of the business by ensuring all orders are accurately recorded as revenue and any risks mitigated• Provide business support in the development of solutions ensuring any risks are prevented at source.• Maintain maximum levels of data quality/integrity by reporting, resolving and clearing blockages.• Establish and maintain strong working relationships with various areas of the business.


  • To report and manage corrective actions to ensure that there are no blocked/held documents in a consumer journey, including liaising with departments e.g. Logistics, IT, Customer Care, to ensure that all documents are cleared within an SLA and aged documents reported/escalated.
  • Identify risks and work on corrective processes or system improvements with various stakeholders preventing future events.
  • Designing and implementing robust procedure guides for all business areas regarding corrective actions required.
  • Establish and ensure that global visibility of all risks is reported to key stakeholders. Working with IT and business to create a suite of reports, monitoring and reporting on occurrences and highlighting trends to prevent/mitigate future risks.
  • The provide ‘real time’ monitoring of consumer journey during hypercare periods of new IT launches to prevent one off events from escalating, and close launches as successful to move to business as usual monitoring.
  • Work closely with IT to ensure that the revenue protection projects are delivered fit for purpose for the business and embed into BAU processes


  • Experienced in producing detailed reconciliations, including reporting on and resolving findings,
  • Strong accounting skills, familiar with working in a financial accounting environment, complying with audit and policy requirements,
  • Experienced in building relationships with both internal and external customers,
  • Numerate and accurate,
  • Strong Excel skills,
  • Previous SAP accounting experience desirable.
  • Strong attention to detail,
  • Excellent analytical skills,
  • Proactive approach to problem solving,
  • Drive for results,
  • Good prioritisation skills and able to work well under pressure,
  • ability to work unsupervised/independently, cross functionally and using own initiative,
  • Team player,
  • Flexibility,
  • Excellent interpersonal & communication skills,
  • Ability to highlight potential process/system improvements.


  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • life assurance
  • Sport centre
  • Free on-site parking
  • Subsidized café and restaurants
  • Discounts on Dyson machines

Posted: 19 August 2019