Senior Infrastructure Engineer (6m FTC)

Summary

Salary
£Competitive
Team
Information Technology
Location
Malmesbury - United Kingdom

Description

The Infrastructure Services function provides outstanding global infrastructure services from detailed technical designs, technical and project delivery through to operational support covering a wide range of technologies. The team ensures Dyson’s diverse infrastructure is maintained and evolves to a level which supports the Dyson business while designing and delivering cost effective world class solutions for the future.
This is a 6 month fixed term contract. 

Accountabilities

The Infrastructure Engineer, reporting to the Technical Services Lead, will be responsible for:
  • Performing infrastructure daily checks and working with partners to resolved day to day operational issues
  • Performing, monitoring and improving infrastructure performance on a day-to-day basis
  • Managing, responding and resolving to infrastructure alerts 
  • Ensuring the resolution of incidents and requests in SLA to improve service
  • Working with partners and security teams to ensure services are secure and compliant
  • Managing technical change which impacts IT Infrastructure Services ensuring minimal risk
  • Participating regular DR reviews, tests and performance testing 
  • Owning hardware and software patching process both automated and manual
  • Assist with capacity planning reports
  • Providing 3rd / 4th line support of Physical/Virtual Windows Servers and HPE SAN’s, using the published processes and procedures for guidance
  • Maintain uptime levels and improve the running of the infrastructure
  • Make sure all systems & data at Dyson are protected
  • Manage 3rd Party relationships with key partners
  • Publish, improve and manage internal I.T. documentation and processes
  • Work with IT Infrastructure Design and Delivery functions to ensure quality of service and ensure support is planned into all infrastructure solutions and appropriate support models in place
  • Assist with reviewing and delivering the improvement of the global infrastructure landscape

Skills

  • Dedicated to providing IT solutions and managing relationships with key business areas as well as 3rd parties.
  • Proficient problem solver who is able to manage ambiguity and deliver appropriate solutions
  • Confident communicator, via email, telephone and face to face
  • Ability to communicate complex I.T. information to non-technical audience with clarity
  • Strong planning & time management skills
  • Good understanding delivering success in an I.T. function
  • Able to engage the business at all levels to solve problems and implement improvements
  • Ability to deliver under pressure
  • Comfortable working outside of core working hours when necessary to meet demand

Essential:
  • ITIL level qualification (ITIL Foundation Certificate in IT Service Management)
  • Third line fault repair and vendor escalations
  • Microsoft Windows 2003 / 2008 / 2012/ 2016:
    • Bare Metal Builds / Recovery 
    • Windows Clustering 
    • WINS / DNS / DHCP 
    • Active Directory 
  • Microsoft Exchange 2010/2016/O365:
    • Installation & Maintenance 
    • Fault Finding
  • Microsoft key products:
    • Hyper-V 
    • DFSR 
    • SharePoint
    • SCCM
  • VMware 
    • Installation and configuration
    • Maintenance and Support and recovery
    • VDI support and maintenance
  • Strong hardware experience, including:
    • Configuration of HP Servers and blades
    • SAN/NAS (HP MAS/EVA/3PAR and Nimble)

Desirable:
  • Basic understanding of the following Networking technologies:
    • TCP/IP:
      • LAN Addressing 
      • Public IP routing 
      • WAN and replication technologies
  • MCSE Qualified 
  • VCP Qualified
  • VMWare certified
  • Backup technologies e.g. Commvault

Benefits

  • 27 days holiday plus eight statutory bank holidays (Pro rata)
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sport centre
  • Free on-site parking
  • Subsidised café and restaurants
  • Discounts on Dyson machines

Posted: 06 April 2019