- Quality and Reliability
Dyson began twenty three years ago with James Dyson and a handful of engineers questioning everyday products, thinking differently and making them better. We are now the world's number one vacuum cleaner manufacturer in the UK, US, Japan, Europe and Australasia.
We've even branched out to improving commercial technology that frustrates us. The Dyson Airblade hand dryer dries hands in ten seconds, it’s also the most hygienic and energy efficient hand dryer available. And more recently a fan, Air Multiplier, with no blades or grille.
There are over 8000 in the world and we’re all inventive and hugely passionate about what we do. At our Development Centre in Johor Bahru, Malaysia & Singapore there are almost 1600 of us, a mixture of engineers and support staff, we are Dyson people that are encouraged to think differently, challenge convention and be unafraid to make mistakes. Our teams there will rise to more than 2000 over the next 2 years.
To manage assigned Dyson Contract Manufacturers (CM) to achieve high Quality & Performance by ensuring robust Quality System, identifying and developing capabilities improvement.
To work closely with the Engineering, Manufacturing, Category Quality and the Commercial team to identify Quality System improvement opportunities within the Dyson supply chain.
Supplier Quality Management, Development and Supplier process improvement
Working with the CM to ensure that their quality system process capability is established, agreed, understood and monitored
Collect and evaluate CM quality system performance data to identify quality system process improvement opportunities
Drive solution for the above improvement from design to implementation
Leverage strengths and capabilities among our CMs and standardize best practices.
Collaborate with Category Quality teams to review yield, line quality issues and audit results on system process improvement and value enhancement opportunities.
Responsible for timely completion of CM assessments and CM performance matrix (CM Scorecard)
Coordinate with Engineering, Manufacturing and Category Quality to ensure that the CM system capabilities are understood and any gaps in requirements are planned for closure
Ensure that the Suppliers RCCA process meets minimum Dyson requirements and expectations need to modified to include other audits that happen with the CM
Participate in SEA Quality meetings and present CM QS system performance and improvement plan picture
Communicate and instruct suppliers on the use of a corrective action process and quality tools & techniques.
Participate in the Corrective Action Review Board (CAR)
Identify gaps in CM quality system and work with CM on improvement solutions from design to implementation
Ensure CM compliance to Dyson audits, country audits, major re-seller audits. Close any gaps identified during audits within stipulated timeframe.
Candidate must possess a Degree in Engineering with minimum 5 ~10 years' experience in an quality capacity in a manufacturing environment or CM Quality Management
Strong technical background in manufacturing and Quality management
Good understanding of statistical methods, quality tools and methodologies. eg. 8D, 5 Whys, GR&R, SPC, DOE, FMEA, Control Plan, APQP, DMAIC etc…
Good understanding Quality System requirement and knowledge.
Exposure to regulatory and compliance certification audit requirement is of advantage.
Proactive and driver ship approach to anticipating issues, enforcing decisions, balancing opportunities and mitigating quality risks as early as possible.
High performance and efficient worker with a track record of delivering on commitments
Strong analytical problem solver with demonstrated ability to exercise sound judgment while working independently to resolve quality system issues
Detail oriented and able to multi-task in a high energy and fast paced-environment with critical and tight schedules.
Lead auditor trained or with many years of leading supplier audit, supplier qualifications
Leadership ability and strong social skills towards global and cross-functional team
Excellent communication skills and ability to interface effectively and professionally internal contacts at all levels of the organization.
High Adaptability, self -motivated, independent and results-driven
Experience in working in an environment where specification and process are not always predetermined.
Motivated by driving continuous improvement programs and application of Lessons Learnt mindset. Knowledge of Six Sigma (DMAIC/DFSS) will be preferred.