Service Delivery Manager (Research, Design, Development)

Summary

Salary
£Competitive
Team
Information Technology
Location
Malmesbury - United Kingdom

Description

Reporting to the Head of Service Delivery Management, you will be responsible for provisioning world class global IT Service Delivery for all IT services in your allocated location and/or you aligned domain e.g. Retail, HR, Finance etc. This role will be aligned to our Research function . Our Dyson research function is world class and is at the heart of Dyson’s new product development capability. We are looking for someone who ideally has an understanding of Research, Design and Development department. Working across all IT Service Towers, you will ensure delivery of an effective and optimised service to your customers. You will be responsible for ensuring that the support of applications and associated infrastructure (for a particular domain/location) is delivered to agreed standards.

Accountabilities

  • Defining the strategic IT upgrades required to ensure that the IT Services continue meet the business needs and that they remain supportable 
  • Defining and delivering continuous improvement programmes so that, where applicable, systems deliver a continuously improving performance to the business Service Design and Improvement, Capacity and Availability 
  • Leading the planning of services (i.e. Service Designs), including service strategy, availability, capacity, security, disaster recovery and business continuity planning Strategy & Planning 
  • Defining the strategic IT upgrades required to ensure that the IT Services continue meet the business needs and that they remain supportable 
  • Building strong relationships with the wider business to ensure regular communication of service requirements, service improvements, risks, service changes and service outages

Skills

  • Strong experience within Service Delivery/Operations
  • Proven track record of successfully managing 3rd party suppliers (onshore and offshore) 
  • Strong experience of working to ITIL processes and project management methodologies 
  • Experience in the creation of Service Designs and delivery 
  • Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc.) 
  • Working knowledge of service management tools

Benefits

  • 27 days holiday plus eight statutory bank holidays 
  • Pension scheme 
  • Performance related bonus 
  • Life assurance 
  • Sports centre 
  • Free on-site parking 
  • Lift share scheme 
  • Subsidised café and restaurants
  • Discount on Dyson machines

Posted: 26 July 2019