Service Technician

Summary

Salary
Competitive Base + Bonus
Team
Retail (Head Office)
Location
USA

Description

The Service Technician provides on-site repair service and customer support to Dyson customers.  This position is located at our Dyson Service Center.

Accountabilities

Service & Support

  • Provide Dyson customers with customer support including the servicing/repairing of their Dyson products.
  • Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums and other products.
  • Manage and deliver a high-quality customer experience from the service/repair perspective.
  • Properly manage parts usage and inventory as required and/or directed.
  • Provide real time feedback to Technical Service Team regarding repair issues to assist team on improving customer experience and product reliability opportunities.
  • Capture and report any emerging product reliability and safety issues.

Reporting

  • Submit daily/weekly reports of products and customers serviced.
  • Any other reporting protocol required.

Other Duties

  • Support Service Team in evaluating needs and opportunities to best support Dyson consumer repairs in region.
  • Assist Service Team in evaluating ongoing training needs
  • Support all repair products and/or training activity through personal liaison. Ensure all process activity is communicated and Dyson service levels are understood and exercised.
  • Assist Service Team in investigation escalated repair instances


Skills

Experience and Education

  • Product Servicing and/or Repair experience preferred
  • Customer Service and/or Sales experience required
  • Basic Electrical knowledge preferred
  • Basic Mechanical knowledge preferred
  • High School Diploma or equivalent required

Skills

  • Ability to understand the Dyson brand and uphold its integrity
  • High level ability to troubleshoot product faults and provide proper resolution
  • High level of customer service orientation required—a desire to help or serve others, to identify, meet and exceed their needs and expectations
  • Strong presentation and people skills
  • High level of computer literacy including intermediate level experience with Microsoft Office
  • Strong written, verbal and interpersonal communication skills
  • A meticulous approach to planning and organizing including a proven ability to prioritize tasks and meet strict deadlines
  • Knowledge of Dyson products would be a plus

Benefits

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260(312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.
Dyson is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Posted: 27 September 2018