Service Technician - WA


Competitive + Super + Bonus
Supply Chain and Logistics
Perth, Australia


Dyson products are innovative and unique. Our people are perfectionists and passionate about customer service. This role requires a customer service focused technician to service, valet and pack Dyson machines. As a Dyson expert you will provide friendly advice and expertise to customers about our products and technology. Whilst this role is hands on, you will be a key player in delivering a positive customer experience that exceeds customer expectations.


As a service technician you will be responsible for: 
  • Diagnosis and repair of Dyson machines in accordance with Dyson Service Standards including appropriate preventative maintenance and electrical safety checks 
  • Maintaining accurate electronic records of repairs and parts used 
  • Liaising directly with customers regarding the diagnosis of a machine repair 
  • Updating the CRM system 
  • Take personal responsibility for keeping up to date with new machines, procedures, technical service bulletins and company policies
  • Identifying areas of process improvement in your work and champion these change


To be considered for the role you will have the following: 
  • Previous service experience MS Office and computer literate 
  • Strong attention to detail 
  • A methodical approach to tasks 
  • Technical or electrical background a strong advantage 
  • Restricted electrical licence is preferred but not essential 
  • Forklift licence would be an advantage 
  • Able to lift up to 18kg


Dyson Australia monitors the market to ensure competitive salaries. Beyond that, you’ll enjoy an annual bonus. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our creative engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 23 August 2019

Closing date: 23 September 2019