Service Technician - WA

Summary

Salary
Competitive + Super + Bonus
Team
Supply Chain and Logistics
Location
Perth, Australia

Description

Dyson products are innovative and unique. Our people are perfectionists and passionate about customer service. This role requires a customer service focused technician to service, valet and pack Dyson machines. As a Dyson expert you will provide friendly advice and expertise to customers about our products and technology. Whilst this role is hands on, you will be a key player in delivering a positive customer experience that exceeds customer expectations.

Accountabilities

As a service technician you will be responsible for: 
  • Diagnosis and repair of Dyson machines in accordance with Dyson Service Standards including appropriate preventative maintenance and electrical safety checks 
  • Maintaining accurate electronic records of repairs and parts used 
  • Liaising directly with customers regarding the diagnosis of a machine repair 
  • Updating the CRM system 
  • Take personal responsibility for keeping up to date with new machines, procedures, technical service bulletins and company policies
  • Identifying areas of process improvement in your work and champion these change

Skills

To be considered for the role you will have the following: 
  • Previous service experience MS Office and computer literate 
  • Strong attention to detail 
  • A methodical approach to tasks 
  • Technical or electrical background a strong advantage 
  • Restricted electrical licence is preferred but not essential 
  • Forklift licence would be an advantage 
  • Able to lift up to 18kg

Benefits

Dyson Australia monitors the market to ensure competitive salaries. Beyond that, you’ll enjoy an annual bonus. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our creative engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 23 August 2019

Closing date: 23 September 2019