Student Support Advisor - Dyson Institute


Competitive salary + pension, bonus
The Dyson Institute of Engineering and Technology
Malmesbury - United Kingdom


At The Dyson Institute, we put the health and wellbeing of students at the centre of all that we do. As Student Support Advisor, Undergraduates will come to you for help on a variety of topics – from homesickness to accommodation, and from disability support to financial concerns.  


Providing a reactive triage service – being the first port of call for students with concerns about anything from the following list, which may be affecting their wellbeing; signposting to the appropriate support where necessary;

  • Feeling down, anxious or stressed about anything from exams to homesickness – lending an ear and referring to specialist counselling support if required;
  • Disability support, reasonable adjustments and mitigating circumstances – helping students to apply for support;
  • Accommodation (onsite and offsite) – supporting with moving into offsite accommodation by maintaining close links with local estate agents;
  • Financial worries – administering The Dyson Institute Joining Fund;
  • Pre-joining support – offering onsite visits for anyone who needs support before they join The Dyson Institute to help them settle in;
  • Physical illness – working with Technical team, HR and line managers if long term;
  • Postponement or withdrawal from the programme;
  • Family Structure – running The Dyson Institute Family Structure, whereby students become ‘parents’ of students from incoming cohorts;
  • Onsite facilities – the gym and cafés;
  • Undergraduate Experience Committee (UEC) – supporting with risk assessment drafting for UEC events;
  • Holiday queries.

You will also be responsible for maintaining a register of students that currently require additional support, updating student records with agreed support plans, and running monthly review meetings.

You will look to proactively engage students in wellbeing campaigns and initiatives, with the support of the Representatives that sit on our student-led Undergraduate Experience Committee (UEC). You’ll build a trusted bank of external subject matter experts and trainers on a range of wellbeing topics.

You’ll also be working with the Undergraduate Admissions Officer to craft a supportive, engaging and welcoming pre-joining and induction journey. 


As our Student Support Advisor you will be able to demonstrate the following;

  • Experience working with students in a support based role
  • Excellent listener with a supportive and caring nature.
  • Effective problem solver – supporting a student where you can, signposting to the most appropriate support elsewhere if required.
  • Precautionary – keeping an eye on students and flagging upcoming individual or cohort-wide support      concerns.
  • Proactive – self-motivated with a ‘can do’ attitude and a willingness to roll your sleeves up and ‘muck in’.
  • Resilient – comfortable with ambiguity and dynamic pace of work.
  • Exceptional attention to detail to ensure excellent execution at all times.
  • Great communicator – excellent verbal and written communication skills.
  • Competent user of Microsoft Word, Outlook, Excel and PowerPoint.
  • Flexible team player but able to work under own initiative and manage own workload.
  • Comfortable presenting to groups with a variety of experience


  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sport centre
  • Free on-site parking
  • Subsidized café and restaurants
  • Discounts on Dyson machines

Posted: 13 December 2018

Closing date: 18 January 2019