Student Support Advisor - The Dyson Institute


£Competitive + benefits
The Dyson Institute of Engineering and Technology
Malmesbury - United Kingdom


In March 2016 James Dyson met with former Universities Minister, Jo Johnson, to discuss the acute shortage of graduate engineers in the UK. He invited James to be the first to take full advantage of the new Higher Education and Research Act and build The Dyson Institute of Engineering and Technology – a brand new type of higher education institution.

The Dyson Institute is one of the most exciting initiatives in Higher Education – a brand new degree at a brand new university. Our first and second cohorts of Undergraduates are enrolled on a four-year Bachelor of Engineering Degree written by leading Dyson engineers in collaboration with the University of Warwick. We’re currently in the process of applying for New Degree Awarding Powers, with future cohorts graduating with a Dyson Degree. In the workplace, our Undergraduates have the rare opportunity to blend study and ‘on the job’ learning, working alongside some of the best engineers and scientists in the world. This degree really is different.

Role description 

At The Dyson Institute, we put the health and wellbeing of students at the centre of all that we do. We create an environment in which students feel supported, while curating opportunities to develop personally and professionally throughout the programme – ensuring they don’t just survive, they thrive.

As Student Support Advisor you’ll be on the front line, delivering a personalised development and wellbeing experience to the Undergraduates you support. Through regular 1:1s, you’ll support each Undergraduate to reach their personal and professional goals through coaching. You’ll also use your skills to support and signpost them as they navigate life as an Undergraduate – from homesickness to finding new accommodation, and from disability support to financial concerns.

You’ll be involved in organising proactive development and wellbeing campaigns, with support from the wider Undergraduate Experience team and the elected Representatives that sit on our student-led Undergraduate Experience Committee.

You’ll start to get to know each cohort over the summer before they start at The Dyson Institute, and work with the Undergraduate Admissions Partner to craft supportive and welcoming pre-joining events and induction activities.

We’re looking for a thoughtful, passionate and proactive individual with proven coaching experience and excellent listening skills.

You’ll be based on the Dyson technology campus in Malmesbury and will report into the Undergraduate Experience Manager.


Holding optional monthly (more regular for those that need it) 1:1s with Undergraduates.

Supporting their personal and professional development through coaching.

·       Personal and professional development – 1:1 coaching on a variety of areas including budgeting, effective personal and workplace relationships, presentation skills, confidence, communication, leadership and healthy eating.

Providing a support triage service – being the first port of call for students, signposting to the appropriate support where necessary.

Students may seek support in any of the following areas, among others: 

  • Disability support, reasonable adjustments and mitigating circumstances – putting reasonable adjustments in place and helping students to apply for support;
  • Feeling down, anxious or stressed about anything from exams to homesickness – lending an ear and referring to specialist psychological support if required;
  • Support with finding and securing a mentor.
  • Accommodation (onsite and offsite) – supporting students with moving into offsite accommodation at the end of the first year by maintaining close links with local estate agents and holding an annual accommodation event;
  • Financial worries – administering The Dyson Institute Joining Fund;
  • Physical and mental illness – working with The Dyson Institute Technical team, HR and line managers to set students up for success;
  • Supporting students through postponement or withdrawal from the programme;
  • Dealing with ad-hoc holiday queries, signposting to HR.

Noticing trends in the support and development needs of students and organising and/or delivering cohort-wide and small group workshops.

Building a trusted bank of external subject matter experts and trainers on a range of wellbeing and development topics.

Maintaining a register of students that currently require additional support, updating student records, suggesting and implementing bespoke student support plans and running monthly review meetings.

Proactively engaging students in development and wellbeing campaigns and initiatives, with the support of the Representatives that sit on our student-led Undergraduate Experience Committee (UEC).

Supporting underrepresented groups through coaching to develop key skills to ensure students thrive and succeed at The Dyson Institute. Working with the Sustainability and Diversity Representative (who sits on the UEC) to increase awareness of the challenges faced by individuals from underrepresented groups and to encourage an understanding, supportive and diverse culture.

Managing the relationship with our external clinical psychology service and referring Undergraduates as necessary. Attending supervision.

Working with the Undergraduate Admissions Partner to craft a supportive, engaging and welcoming pre-joining and induction journey. Offering 1:1 onsite pre-joining visits for anyone who needs additional support to help them settle in from their first day. Running The Dyson Institute ‘family’ structure, whereby students become ‘parents’ of students from incoming cohorts.

Supporting the Undergraduate Experience Committee (UEC) – Sitting on the committee, attending meetings. Advising, training and coaching Representatives. Approving spend on logistics for UEC events (transport, catering, etc). Supporting students to complete risk assessments and acting as a signatory.

Internal relationship management – working with the onsite gym and café teams and Forward Dyson (employee representative group).


What we'd like to see from you;
  • Coaching experience.
  •  Excellent listener with a supportive and caring nature.
  • Effective problem solver – supporting a student where you can, signposting to the most appropriate support elsewhere if required.
  • Precautionary – keeping an eye on students and flagging upcoming individual or cohort-wide support concerns.
  • Proactive – self-motivated with a ‘can do’ attitude and a willingness to roll your sleeves up and ‘muck in’.
  • Resilient – comfortable with ambiguity and dynamic pace of work.
  • Exceptional attention to detail to ensure excellent execution at all times.
  • Great communicator – excellent verbal and written communication skills.
  • Competent user of Microsoft Word, Outlook, Excel and PowerPoint.
  • Flexible team player but able to work under own initiative and manage own workload.
  • Comfortable presenting to groups with a variety of experience, adapting your style accordingly.

  • Previous experience coaching young adults.
  • Holder of a recognised coaching qualification.
  • Previous experience working in a support or development role in a higher education institution.
  • Knowledge of the inner workings of universities and the higher education landscape.
  • Degree-level education, preferably in Psychology, Human Resources, Learning and Development or similar.


  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sport centre
  • Free on-site parking
  • Subsidized café and restaurants
  • Discounts on Dyson machines

Posted: 05 June 2019