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Student Support Advisor - The Dyson Institute

Summary

Salary
£Competitive
Team
Office Support, Project Management
Location
Malmesbury - United Kingdom

Description

At The Dyson Institute, we put the health and wellbeing of students at the centre of all that we do. We create an environment in which students feel supported, while curating opportunities to develop personally and professionally throughout the programme – ensuring they don’t just survive, they thrive. 

As Student Support Advisor you’ll be on the front line, delivering a personalised development and wellbeing experience to the Undergraduates you support. You’ll support one cohort of around 40 Undergraduates through every stage of their experience at The Dyson Institute - you'll be looking after our second cohort of students, currently in their second year. You’ll spend roughly 50% of your time in regular 1:1s, supporting each undergraduate to reach their personal and professional goals. You’ll use your coaching skills to support and signpost them as they navigate life as an undergraduate – from homesickness to finding new accommodation, and from disability support to financial concerns.

The rest of your time will be spent working on Undergraduate Experience and wellbeing projects, such as organise proactive development and wellbeing campaigns, with support from the wider Undergraduate Experience team and the elected Representatives that sit on our student-led Undergraduate Experience Committee. 

You’ll be based on the Dyson technology campus in Malmesbury and will report into the Undergraduate Experience Manager. 

Accountabilities


  • Providing a support triage service – being the first port of call for students, signposting to the appropriate support where necessary. Students may seek support in any of the following areas, among others:  
    • Disability support, reasonable adjustments and mitigating circumstances – putting reasonable adjustments in place and helping students to apply for support;
    • Accommodation (onsite and offsite) – supporting students with moving into offsite accommodation at the end of the first year by maintaining close links with local estate agents and holding an annual accommodation event;
    • Financial worries – administering The Dyson Institute Joining Fund; 
    • Physical and mental illness – working with The Dyson Institute Technical team, HR and line managers to set students up for success; 
    • Support with finding and securing a mentor.
  • Supporting their personal and professional development through coaching. 1:1 coaching on a variety of areas including budgeting, effective personal and workplace relationships. 
  • Noticing trends in the support and development needs of students and organising and/or delivering cohort-wide and small group workshops. 
  • Building a trusted bank of external subject matter experts and trainers on a range of wellbeing and development topics. 
  • Proactively engaging students in development and wellbeing campaigns and initiatives, with the support of the Representatives that sit on our student-led Undergraduate Experience Committee (UEC). 
  • Working with student representatives to increase awareness of the challenges faced by individuals from underrepresented groups and to encourage an understanding, supportive and diverse culture. 

Skills


  • Excellent listener with a supportive and caring nature.
  • Effective problem solver – supporting a student where you can, signposting to the most appropriate support elsewhere if required. 
  • Precautionary – keeping an eye on students and flagging upcoming individual or cohort-wide support concerns.
  • Proactive – self-motivated with a ‘can do’ attitude and a willingness to roll your sleeves up and ‘muck in’.
  • Resilient – comfortable with ambiguity and dynamic pace of work.
  • Exceptional attention to detail to ensure excellent execution at all times.
  • Competent user of Microsoft Outlook, Word, Excel and PowerPoint.
  • Flexible team player but able to work under own initiative and manage own workload.
  • Comfortable presenting to groups with a variety of experience, adapting your style accordingly.
Desirable
  • Previous experience working with young adults, either in a coaching or teaching capacity.  
  • Coaching experience and/or a coaching qualification. 
  • Previous experience working in a support or development role in a higher education institution.
  • Knowledge of the inner workings of universities and the higher education landscape. 
  • Degree-level education, preferably in Psychology, Human Resources, Learning and Development or similar. 

Benefits

  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sport centre
  • Free on-site parking
  • Subsidised café and restaurants
  • Discounts on Dyson machines