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Supply Chain Support (6 months contract)


Supply Chain and Logistics
Amsterdam - The Netherlands

About us

There was a time in our history when all people knew Dyson for was vacuums. But what began with one man and one idea inside a coach house in Wiltshire, has since transformed into an 15,000-strong global technology company spanning multiple product categories and more than 70 countries around the world.
But the transformation of Dyson is far from over. Our technology pipeline stretches 25 years into the future and will see more new product categories emerge. Dyson’s place in the connected world sits at the heart of our strategy – our future is increasingly cantered on digital technologies that are intelligent and connected. Critical to this transformation and growth agenda is our EMEA Supply Chain team.
Our European markets have grown significantly in recent years, both in terms of volume but also in terms of the channels we sell our products. Dyson has an ambitious target to grow our direct to consumer channel, to enable this growth our supply chain needs to transform and deliver our products in a competitive supply chain environment everyday every hour.

About the role

An exciting opportunity exists for an experienced and proactive Supply Chain enthusiast to join our growing EMEA organization. The role is based in Amsterdam and you will be providing support to our market supply chain team, and the EMEA region. This is a really key role to the EMEA Supply Chain organization, as we are looking for an individual who has a genuine passion and interest in supply chain, who thrives on a wide range of responsibility and task, is eager to take on a support role within the actual Supply Chain team as well as working alongside the team leadership to engage the team in wider initiatives and activities. A perfect role to build upon your supply chain passion, and to be part of a fast paced, complex and forward-looking organization who is on an exciting journey to build strength, competence and agility in the supply chain organization. Key elements of this role will be quite wide spanning, and will include a wide range of supply chain responsibilities to support the team (giving invaluable insight and experience into the world of sales order processing, order desk management, planning etc.), will also play a key role in contributing to engagement, morale and team cohesiveness for the EMEA Supply Chain organization. 
This role would be perfect for a candidate with 2-3 years’ experience who has a genuine interest and passion for the world of Supply Chain, is looking to progress their career within a fast-paced and exciting company, and wants hands on experience whilst coupled with an unique opportunity to experience a wide range of supply chain responsibilities.

Key Responsibilities will include, but not limited to;- To contribute and support with the full range of supply chain responsibilities and tasks within the market team.- To contribute to the team in terms of being a genuine people person, who thrives on building an effective and strong network of working relationships.- Retail customer order management: ensure EDI integration processed or orders created manually.  Releasing orders for delivery in line with any allocations provided.  Securing booking slots and arrange deliveries on time.  - Being the POC for Key Account team, 3PL and retailers on all order book issues. - Retail customer credit management, pricing management, and management of related disputes/charges.- Manage Retail order book with market & 3PL to ensure outbound capacity. - Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact center. - Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries.  Investigation and feedback on last mile failures. - Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed. - Ensure Invoicing process is complete and on time and resolve related issues.- Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B.- Independently and proactively following up on Order desk matters internally, with the customers and warehouses, serving as primary escalation point on day-to-day operational matters within the Market Order desk team, supporting the Logistics Manager/Order desk team lead in day-to-day topics. - Keen to drive and contribute to initiatives within the wider EMEA SC organization.- Genuine interest in the commercial world, and an ability to understand, learn from and appreciate the bigger picture when it comes to competing priorities etc.- Attending and taking minutes at meetings where appropriate, using complete confidentiality.- Coordination of department messages and communication.- Continuous improvement of administrative processes and roll out of any changes as required.

About you

- Proficient in Microsoft Outlook, PowerPoint, Word and Excel.- Genuine passion and enthusiasm for the world of Supply Chain, and an interest to be part of and progress your career within this world.- Ability to work with pace, take the initiative and make grounded and level decisions.- Ability to multi-task and work simultaneously on different projects.- Eagerness to develop commercial awareness and get hands on with daily Supply Chain roles within the team.- Highly organized, proactive and uses their initiative.- Able to communicate effectively and efficiently with all levels of stakeholders, both internally and externally.- Excellent level of spoken and written English.- Professional, discreet and confidential.- Not only able to work as part of a team, but genuinely enjoys working with people.- Able to pick things up quickly and is keen to take on tasks or responsibilities outside of the traditional coordinator.- Excellent communication / influencing skills, both written and verbal, along with effective problem-solving skills.- Ability to work calmly and effectively under pressure in a dynamic, fast paced environment.- Strong team player capable of building strong relationships with key senior stakeholders.


•Competitive Salary Package
•Company Bonus scheme
•Discount on Dyson products
•Company Pension scheme
•29 days annual holiday plan
•Company Fitness plan
•Life Assurance Plan


Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate. 

Closing date: 14 August 2021