Workplace Concierge, Estates


Starting salary will be based on experience and credentials
Aurora - USA


Based at our Call Center in Aurora, IL this role will work with the Estates team and help deliver an exceptional service. You will be a visible point of contact for occupier groups, visitors and all suppliers using and visiting our facilities. Critical to success will be positive interaction with stakeholders to drive an excellent user experience.
The role will involve the running of building and office operations as well as being a part of the wider concierge support across the business. This will involve being located and taking responsibility for concierge services in Aurora. This new team will be tasked with representing the Estates team, taking ownership of user needs and ensuring our workplace is ready for use each day. Drawing on other estates functions including operations, facilities management, and project management you will be the conduit between the users and estates ensuring customer satisfaction at all times. 


  • Working environment – support the Office Coordinator in promoting a progressive and agile working culture. 
  • Liaise with internal teams when physical changes are planned to ensure the user experience is seamless. 
  • Participation in small project tasks. 
  • Ability to manage multiple streams of work in tandem, including but not limited to: supply ordering & stocking, facilities maintenance request intake, shuttle scheduling, rentals, invoice tracking, and general vendor management & administrative support
  • Coordinating with the estates team ensure all contractor and workplace related visits are communicated with the end user and that the workplace is available when required.
  • Proactively complete regular area inspections in order to seek out and report on reactive works, such as water leaks, cleaning incidents etc. and communicate with users groups regarding progress etc.
  • Escort visit, contractors when required.
  • Be a Health & Safety ambassador ensuring the concierge team report concerns/queries to the H&S team.
  • Support VIP/visitor management working with the Dyson reception and security teams.
Additional Accountabilities:
  • Promote the Estates change management and Help desk processes within the local user groups.
  • Cooperate with other departments such as IT, Security etc. when workplace matters require their input.
  • Report critical details to the Estates management organization while proposing timely and cost effective solutions for outstanding needs


  • Experience with one or more of the following: conferencing, facilities, concierge, customer experience.
  • Proven experience of working in a fast paced environment providing admin support.
  • Previous experience in similar role for a large organisation.
  • Highly organised, attention to detail with experience of prioritization under pressure.
  • Strong communicator; ability to convey issues concisely and accurately
  • Excellent interpersonal skills; ability to build productive working relationships and influence 
  • Good  analytical skills; to be able to assess problems thoroughly and drive logical conclusions
  • Confident; comfortable with interacting with others, and willingness to show initiative.
  • Assertive; readiness to press teams and suppliers to take remedial action when required
  • Good IT skills - proficiency with Microsoft package software, particularly Excel and PowerPoint. 
  • Experience with financial accounting systems. SAP an advantage.


Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you will also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.
Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.
Dyson is an Equal Opportunity Employer

Posted: 25 February 2019